Systems Analyst - Management Information

Requirements

• Essential:
• HND\HNC or A levels in numeric subjects or computing.
• Desirable:
• Formal Microsoft training in .NET and SQL Server.
• Formal Computer Science training.
• Formal Database training
• A university degree in a numerate subject (e.g. Computer science, maths, engineering, natural science)
• Skills/Experience/Knowledge
• Verbal and visual communications skills to support applications.
• Development in ServiceNow environments.
• Understanding of data structures and relationships at a technical level including basic transact-SQL knowledge.
• Understanding of Business Operation Processes
• Experience and understanding of the ITIL framework
• Experience at managing effective relationships with clients and other departments within the organisation.
• Understanding of the software development lifecycle using an iterative (Agile) approach.
• Experience of working with Team Foundation Server
• Experience of developing applications that use Microsoft SQL Server as a data store
• Basic understanding of business finance.
• CRM/Helpdesk Applications
• Stock and Warehouse management
• Understanding of Customer Service business practices.
• Experience of data analysis in a technical environment.
• Proven customer service skills.
• Involvement with a systems project from development, implementation and support.
• Personal Qualities
• Commercially aware.
• Analytical and thoughtful.
• Excellent listening skills.
• Confidentiality.
• High level of integrity.
• Self-motivated and able to work with minimum of supervision.
• An open, approachable personality and the ability to communicate effectively at all levels.
• Attention to detail and well organized.
• Positive attitude with the ability to embrace change.
• Ability to progress projects without support.
• ‎
• Worker Type:
• Employee ‎
• We are committed to creating an inclusive workplace and welcome applications from people of all backgrounds. We do not discriminate based on any protected characteristic under applicable law.

Benefits

Additional Information

Business Unit: Cubic Transportation Systems Company Details: When you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make people's lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation. Led by our talented teams around the world, Cubic is committed to solving global issues through innovation and service to our customers and partners. We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD). Explore more on Cubic.com. Job Details: Design, configuration and support of new and existing Management Information Systems as part of the IT Customer Service team. ESSENTIAL JOB DUTIES AND RESPONSIBILITIES Behalf of the Cubic Customer Service function (Examples include, but are not limited to; Metrix, ServiceNow, 360 Scheduling, Mobile comms). Develop, maintain and support ServiceNow enhancements and integration. Technical development of Management Information Systems (in-house and COTS software) on behalf of the Cubic Customer Service function working as part of a team. Analysis and documentation of business processes. Design and delivery of training and documentation to end users and support staff including training field engineers in the use of mobile workforce applications. Management stakeholders throughout the project lifecycle and into the production support. Configure and model the agreed business processes within Cubic's Management Information Systems. Ensure the data within the Systems' is of high quality and processes are in place to ensure the data remains clean. Prepared to work in the London office or other Cubic offices in the South East up to 1 day per week. Occasional out of hours work, including short-notice support work as a point of escalation. In addition to the duties and responsibilities listed, perform other duties as may be assigned by the Supervisor/Manager from time-to-time, as may be reasonably be expected of them MINIMUM JOB REQUIREMENTS

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