Graduate Trainee - ORM
ExternalPart-timeOn-site1w ago
SEMSEO
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About the role
Job Title: Graduate Trainee - Online Reputation Management Brand: Dentsu Creative Traineeship Tenure: 6 months (with the possibility of securing a full-time role post completion, based on performance) Location: Mumbai Working Mode: 5 days working, from office (On-site)
Responsibilities
- Monitor and review user comments, suggestions, feedback, and complaints across social media handles and digital platforms, both manually and through ORM tools.
- Respond promptly to negative comments and complaints within defined turnaround time to ensure a positive user experience.
- Build brand awareness by addressing user queries and maintaining a positive online perception.
- Acknowledge compliments and highlight positive feedback on brand social media pages and utilize social listening tools effectively for monitoring and response management.
- Categorize data and prepare daily, weekly, and monthly ORM performance reports.
- Analyze audience feedback and provide insights to help improve brand positioning and customer experience.
- Qualifications Required:
- Graduate or UGC-approved Diploma holder in Mass Media, Marketing Communication, Advertising, or related fields.
- Certification in Digital Media, SEO, SEM, or E-commerce will be an added advantage.
- Location:
- India - Maharashtra- Mumbai - Worli - Devchand House - Level 6
- Brand:
- Dentsu Creative
- Time Type:
- Part time
- Contract Type:
- Consultant
Additional Information
The purpose of this role is to be responsible for daily moderation of all messages on the message boards, chat rooms and/or messaging applications. Checking for inappropriate content and modifying and/or deleting messages that are in breach of the moderation guidelines. Job Description:
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