Graduate Trainee - ORM

About the role

Job Title: Graduate Trainee - Online Reputation Management Brand: Dentsu Creative Traineeship Tenure: 6 months (with the possibility of securing a full-time role post completion, based on performance) Location: Mumbai Working Mode: 5 days working, from office (On-site)

Responsibilities

• Monitor and review user comments, suggestions, feedback, and complaints across social media handles and digital platforms, both manually and through ORM tools.
• Respond promptly to negative comments and complaints within defined turnaround time to ensure a positive user experience.
• Build brand awareness by addressing user queries and maintaining a positive online perception.
• Acknowledge compliments and highlight positive feedback on brand social media pages and utilize social listening tools effectively for monitoring and response management.
• Categorize data and prepare daily, weekly, and monthly ORM performance reports.
• Analyze audience feedback and provide insights to help improve brand positioning and customer experience.
• Qualifications Required:
• Graduate or UGC-approved Diploma holder in Mass Media, Marketing Communication, Advertising, or related fields.
• Certification in Digital Media, SEO, SEM, or E-commerce will be an added advantage.
• Location:
• India - Maharashtra- Mumbai - Worli - Devchand House - Level 6
• Brand:
• Dentsu Creative
• Time Type:
• Part time
• Contract Type:
• Consultant

Additional Information

The purpose of this role is to be responsible for daily moderation of all messages on the message boards, chat rooms and/or messaging applications. Checking for inappropriate content and modifying and/or deleting messages that are in breach of the moderation guidelines. Job Description:

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