Manager of Learning and Development

About the role

This manager leads a team responsible for fundraising business readiness at Compassion International through the development and delivery of learning solutions, training resources (e.g., videos, job aids, procedures), and quality measures that ensure standardized work across operations. The team supports OCMO, GPE, CVG, and select Covenant Partner fundraising needs by providing training and documentation across key areas, including Relationship Management (Church, Influencer, Donor), Business Support Specialists, Trip Leading, marketing operations for mass supporter segments, call center operations, and processing teams. Support includes onboarding, upskilling, Salesforce CRM and fundraising training, field experience preparation, and readiness for new projects, processes, and products. This leader ensures teams are prepared to adopt, execute, and sustain operational changes, serving as a bridge between strategy, process improvement, technology implementation, and frontline execution. This role reports to the Director of Operational Excellence. The Manager oversees readiness strategy, knowledge management, standard work, and sustainment to ensure successful implementation and lasting performance improvements. They lead a team focused on operational readiness, documentation governance, performance enablement, and continuous improvement across fundraising and support functions. What will you do? Maintains a personal relationship with Jesus Christ. Is a consistent witness for Jesus Christ, maintains a courteous, Christ-like attitude in dealing with people within and outside of Compassion, and faithfully upholds Compassion's ministry in prayer. Acts as an advocate to raise the awareness of the needs of children. Understands Christ's mandate to protect children. Commits to and prioritizes child protection considerations in all decision-making, tasks and activities across the ministry. Abides by all behavioral expectations in Compassion's Statement of Commitment to Child Protection and Code of Conduct. Reports any concerns of abuse, neglect or exploitation of children through Compassion's internal reporting process and appropriately supports responses to incidents if they occur. Uphold and engage in Compassion's core Cultural Behaviors . Provides leadership, planning and consultation to subordinates, executives, and peer management in the successful alignment of assigned department resources to ensure achievement of operational priorities and initiatives, integrating priorities within organizational strategies to ensure that department's purpose is fulfilled. Contributes to or prepares and administers the annual budget and departmental expenses, ensuring accountability for on-time completion of deliverables based on department objectives, SLAs, and other Compassion standards, ensuring compliance with regulatory and board policies. Fundraising Readiness & Change Enablement Leads readiness planning and execution for new fundraising products, services, technologies, systems, and process changes. Develops comprehensive readiness strategies that prepare teams for successful adoption and implementation of organizational initiatives. Partners with Operational Excellence, fundraising leaders, technology teams, and project teams to identify operational impacts and readiness requirements. Ensures appropriate learning, communication, coaching, and support mechanisms are in place prior to launch. Establishes readiness metrics and monitors adoption outcomes following implementation. Knowledge Management & Standard Work Establishes and maintains governance for fundraising documentation, standard operating procedures, process documentation, and knowledge repositories. Leads the development and maintenance of standardized work practices that support consistency, quality, and operational effectiveness. Ensures operational documentation remains current, accessible, and aligned with business processes. Creates systems and processes that enable frontline staff and leaders to quickly access accurate and trusted information. Promotes documentation standards and best practices across fundraising functions. Sustainment & Continuous Improvement Develops and implements sustainment strategies that ensure process improvements and operational changes remain embedded within day-to-day operations. Monitors adoption, compliance, performance metrics, and operational effectiveness following implementation. Partners with Operational Excellence teams to identify gaps, barriers, and opportunities for continuous improvement. Supports quality management practic

Additional Information

The expected salary range for this position is $123,240.00 - $144,797.60. Employees in specific high cost of labor locations in the United States (such as San Francisco, CA and Seattle, WA) may qualify for a geographic differential. Compassion International is not responsible for third parties who omit this information when copying and re-posting job openings.

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