Graduation Services Executive

Responsibilities

• Assist in coordination and execution of graduation ceremonies
• Oversee the Graduation Registration Counter, including issuance of admission cards, guest tickets, payment collection and daily settlement.
• Prepare all necessary logistical items for use for graduation ceremonies
• Oversee on-site graduation event operations, including ensuring a smooth robing process for graduates and academic staff
• Assist in preparing customers for their photo shoot (i.e wearing of graduation gowns, fitting of blazers and ties for family members)
• Monitor and manage the status of graduation gown collection / return
• Respond promptly and professionally to all incoming enquiries, including emails and phone calls - with exceptional level of customer service
• Constantly deliver exceptional customer service with professionalism and enthusiasm

Requirements

• Prior experience in customer service is preferred. Training will be provided
• Detail-oriented, responsible and proactive with a willingness to learn
• Minimum qualification: Diploma or Degree
• Outgoing personality, with a positive attitude and strong sense of commitment
• Strong interpersonal and communication skills , able to engage effectively with customers and team members
• Working Hours: 10am to 8pm, Tuesdays to Sundays (5 days only)
• 2 meals provided daily
• Off on PHs and CNY ( 7 - 8 days)
• We regret that only shortlisted candidates will be notified. All resumes will be kept strictly confidential.

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Company Intel

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