Product Installation Manager

Responsibilities

• Accomplish delivery and installation results by communicating job expectations with the installation teams; plan, monitor, and appraise job results; coach and counsel employees; initiate, coordinate, and enforce installation practices, policies, and procedures
• Previewing job sites to ensure they're safe and ready for delivery based on the project schedule; collaborate with the customer when launching new projects through site assessment, safety requirements, site readiness, and pre-call scheduling procedure
• Identify and resolve any issues in a professional and effective manner required to have a positive outcome
• Drive adoption of all JBHT safety requirements including required use of personal protective equipment to ensure safety of self and co-workers
• Act as a lead supervisor for JBHT assigned staff at the job site to ensure work is complete, on-time, and damage free
• Conduct and review property damage assessment from customer complaints and PD Claims
• Ensure the delivery schedule is correct and the job site is ready, the delivery order sequence for products are those expected by the contractor and/or customer, and all products/equipment, layout requirements are met
• Verify the order for a project is correct by coordinating with all relevant stakeholders
• Manage the training of employees for installation practices, maintain awareness of and communicate proactively any special licensing or training requirements for a given project
• May be required to order installation parts, tools and dolly inventory (daily, weekly, as needed), recover unused parts, and oversee load out to distribute parts and tools
• Meet all internal and external requirements regarding auditing and quality assurance processes
• Interact with customers in a professional, timely, and effective manner via phone calls and system messages

Requirements

• High school diploma/GED with 4-5 years experience with driving, installing, and installation project management
• Possess a valid driver's license with a clean motor vehicle record as per J.B. Hunt standards
• Ability to work outdoors, in the elements, or across multiple shifts including nights and/or weekends if needed
• Ability to pass local/state certifications for appropriate installation
• Ability to fulfill physical requirements (lift/move appliance up to 100 pounds)
• Ability to wear appropriate work attire, including all PPE as required by a given job site
• Computer skills with Apple products and/or Microsoft programs
• Customer service skills
• Experience in installation
• Experience in the transportation industry
• Product installation experience
• Experience managing/supervising a team
• Experience training others
• Knowledge of product installation
• Knowledge of local building codes and DOT requirements
• Knowledge of parts inventory management
• Understanding of relevant product and service SKU's
• Willingness to travel (will travel out of state)
• Willingness to work flexible workdays and hours
• Excellent Communication and people skills.
• Knowledge in and around construction, installation, customer service and team management should be required
• The expected starting pay range for this position is between $66,000 - $82,500.
• This position is not eligible for employment-based sponsorship.

Benefits

Additional Information

Job Title: Product Installation Manager Department: Production & Skilled Trades Country: United States of America State/Province: Illinois City: Elk Grove Village Full/Part Time: Full time Job Summary: Under general supervision, this position is responsible for managing the overall timeline and budget of installation projects. This position ensures the delivery schedule is correct and the job site is ready, the delivery order sequence for appliances are those expected by the contractor, and all connections, hook ups, space and size requirements are met. Incumbent must be able to work any shift to satisfy the demand for flexibility of scheduling to ensure operational success. This includes, but is not limited to, day shifts, night shifts and weekend shifts. Job Description:

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