Senior Information Technology Support Manager

About the role

We are seeking a Senior Information Technology Support Manager to lead the development, deployment, and support of Oracle OSM-based solutions within telecom OSS/BSS environments. This role is critical in ensuring stable operations, high-quality delivery, and continuous improvement of order management systems in complex enterprise landscapes.

Responsibilities

• Lead development, enhancement, and support of Oracle OSM solutions aligned with business requirements
• Design, develop, and maintain OSM cartridges using OSM 7.4.x
• Drive troubleshooting, debugging, and issue resolution across production and non-production environments
• Manage deployment activities, including release planning, version control, and environment promotion
• Implement and maintain automation plugins using XQuery and Java
• Collaborate with cross-functional teams to ensure smooth integration across OSS/BSS systems
• Provide technical leadership and guidance to development and support teams
• Engage with stakeholders to ensure effective communication and timely delivery of solutions
• Required Qualifications
• Strong expertise in Oracle OSM development and OSS/BSS concepts
• Hands-on experience developing and maintaining OSM cartridges (OSM 7.4.x)
• Proficiency in Oracle Communications Design Studio
• Experience in automation plugin development using XQuery and Java
• Hands-on experience in deployment, release management, and production support
• Good understanding of PSR Model and Order Transformation Manager
• Knowledge of WebLogic administration and OSM installation
• Experience with version control, branching, and release management processes
• Strong analytical, debugging, and problem-solving skills
• Effective communication and stakeholder management skills

Requirements

• Domain knowledge in broadband and dark fibre technologies
• Knowledge of cartridge versioning and lifecycle management
• Understanding of message flows across systems and integration patterns within OSM
• Experience in scripting for build and deployment automation
• Leadership experience with team coordination in delivery environments
• About the Company / Team
• We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
• We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
• Join Accenture to work at the heart of change. Visit us at www.accenture.com.
• Equal Employment Opportunity Statement
• Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
• Accenture is committed to providing veteran employment opportunities to our service men and women.

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