Senior Product Manager, Member Experience

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Thank you for considering Progyny! The Senior Product Manager, Member Experience will help shape and execute key initiatives that enhance both Progyny's digital and high-touch member experience, driving higher engagement, satisfaction and utilization across our products. This role focuses on optimizing member touchpoints across the full journey for Progyny's millions of members. You will collaborate closely with Product leads across our family building and women's health solutions and partner cross-functionally with Member Services, Member Growth Marketing, and Data & Analytics to ensure Progyny's digital ecosystem delivers an exceptional experience that supports improved member outcomes and business results. What you'll do... Contribute to and help manage the member experience product roadmap, aligning with product leadership and cross-functional partners on priorities and timelines. Partner with Product, Design, and Engineering team members to ideate, prioritize, and deliver solutions that will improve engagement, satisfaction, and utilization across web and mobile. Define and track product and usage metrics to measure success and inform ongoing improvements to the member experience. Define digital measurement plans and performance reporting for new feature launches, applying a data-informed, test-and-learn mindset. Conduct internal and external research to identify new opportunities for improving the member experience and support recommendations with data and insights. Participate in continuous discovery and user feedback to uncover unmet needs and refine the holistic member experience including both digital self-service and high-touch human interactions. Collaborate closely with stakeholders across Product, Marketing, and Operations to ensure strong alignment and consistent communication. About you... 5-7 years of experience working as a product manager in healthcare for consumer or B2B2C digital experiences (web and mobile) Ability to balance stakeholder needs with business goals and prioritize effectively across competing demands Experience using both quantitative and qualitative insights to inform product decisions Familiarity with contact centers and contact center performance metrics Experience managing backlogs and breaking down strategic goals into actionable, high-impact deliverables. Exceptional team player who embraces ambiguity and takes initiative to anticipate and solve problems Comfortable working in a fast-paced, agile environment with attention to detail and ability to manage multiple priorities. Experience with product, design and project management tools such as Jira, Miro, Figma, Lucid, and Product Board Experience with analytics tools such as Google Analytics, Tableau, PowerBI, MixPanel, etc. Bachelor's degree in a related field (e.g. Engineering, Computer Science, Business, or Analytics) or relevant experience. Curious, adaptable, and user-obsessed, with a genuine passion for improving experiences that empower members on their health journey. Please note: This is not a digital nomad or remote international position; candidates must be based in the United States. Progyny is unable to provide visa sponsorship for this position. Candidates must be authorized to work in United States without the need for sponsorship, now or in the future. About Progyny: Progyny (Nasdaq: PGNY) is a global leader in women's health and family building solutions, trusted by the nation's leading employers, health plans and benefit purchasers. We envision a world where everyone can realize dreams of family and ideal health. Our outcomes prove that comprehensive, inclusive and intentionally designed solutions simultaneously benefit employers, patients and physicians. Our benefits solution empowers patients with concierge support, coaching, education, and digital tools; provides access to a premier network of fertility and women's health specialists who use the latest science and technologies; drives optimal clinical outcomes; and reduces healthcare costs. Our mission is to empower healthier, supported journeys through transformative fertility, family building and women's health benefits. Headquartered in New York City, Progyny has been recognized for its leadership and growth as a TIME100 Most Influential Company, CNBC Disruptor 50, Modern Healthcare's Best Places to Work in Healthcare, Forbes' Best Employers, Financial Times Fastest Growing Companies, Inc. 5000, Inc. Power Partners, and Crain's Fast 50 for NYC. For more information, visit www.progyny.com . Our perks: Family friendly benefits: Paid family and parental leave, preconception, fertility and family building benefits (including egg freezing, IVF, and adoption support), family and pet care fund, and Parents' Employee Affiliation Group Menopause and midlife care Health, dental, vision and life insurance options for employees and family Free in-person, virtual and text-based mental health and wellness support Paid time off,

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