Head Housekeeper

About the role

Head Housekeeper £14.45 per hour 30 hours per week - Alternate weekends Ready to lead a team that truly makes a house feel like a home? We're looking for a motivated, hands‑on Head Housekeeper to join us at Belong and play a key role in creating a clean, safe and welcoming environment for everyone who lives, works and visits our village. This isn't just about checklists and rotas-it's about leading with heart, setting the standard, and taking pride in making a meaningful difference every day. What You'll Be Doing Leading, coaching, and supporting our brilliant housekeeping team Being a visible, positive role model who champions excellent practice Making sure every corner of our village is clean, hygienic and comfortable Creating a warm, supportive environment that reflects Belong's values Allocating daily cleaning and laundry tasks to maintain exceptional standards Your Key Responsibilities Carry out audits and routine checks to keep our communal spaces welcoming Ensure cleaning products and equipment are stored and used safely Manage stock levels and ordering of supplies Build strong working relationships with colleagues, customers, families and visitors Plan staff rotas to ensure we have the right people in the right place at the right time Support recruitment and induction of new team members Work with the village management team to resolve any cleaning concerns or customer feedback Involve customers in domestic tasks where appropriate, supporting their independence Keep furniture and equipment clean and well‑maintained, reporting issues promptly Ensure a high‑quality laundry service and return items to the correct areas Work flexibly to support 7‑day housekeeping cover, including sickness and holiday cover Follow infection prevention and control procedures, including delivering training Report safeguarding concerns immediately to senior colleagues General Expectations Maintain confidentiality at all times Represent Belong positively in everything you do Take part in meetings and ongoing personal development Help keep our village a safe place to live and work Follow all policies, procedures and safe working practices Mentor and support team members, especially new colleagues Carry out any other reasonable tasks required We welcome applications from all eligible applicants. Please note: we are unable to sponsor overseas staff for this role. As part of our recruitment process, you will be required to complete an Enhanced DBS check . You can read the DBS Code of Practice here: https://www.gov.uk/government/publications/dbs-code-of-practice Paid DBS* Enhanced pay for Bank Holidays 5.6 weeks holiday (pro rata for part time) Every other weekend off Real Living Wage regardless of age Refer a friend scheme Paid induction (3 days 9am to 4.30pm) & paid training on site Access to on site gym Access to Employment Assistance programme o Confidential Counselling, Mental Health, Finance support Full PPE and LFT & PCR tests provided on site Access to Gain a NVQ Career Progression Auto Enrolment pension Free Wi-Fi Full Support, shadow shifts and Training *DBS as per our terms and conditions

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