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CRM Expert (m/f/x)

External
atolls logoAtolls · Amsterdam, Netherlands
Full-timeOn-site2d ago
AgileCRMGenerative AIHTMLSQLWebhooks
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Responsibilities

  • In this role, you will:
  • Campaign Strategy & Orchestration
  • Own the end-to-end ideation, planning, build, and optimisation of automated and one-off multi-channel campaigns across the full customer lifecycle - email, push, in-app and beyond.
  • Redesign how campaigns are triggered and coordinated, reducing reliance on repetitive manual builds. Develop scalable automation frameworks that enable always-on lifecycle journeys and dynamic campaign execution across markets and channels.
  • Work in an agile environment, adapting quickly to evolving business priorities and performance signals to maximise engagement and revenue.
  • Enhance Content Personalisation & Segmentation
  • Collaborate on API & MarTech Integrations
  • Leverage AI Across the CRM Workflow
  • Optimise and Expand the CRM Technical Stack
  • Drive Continuous Improvement through Testing
  • Lead rigorous A/B and multivariate testing across campaigns, segments, content, and timing. Define clear hypotheses, establish statistical validity standards, and tra

Benefits

At Atolls, we believe in nurturing both your professional and personal growth. Here's what you can expect:A culture that values personal and professional development, with internal mobility opportunities.A supportive and open-minded team that embraces diverse perspectives and innovative ideas.32 days of paid vacation plus your birthday off, giving you the time you need to recharge.A flexible hybrid working scheme to balance work and life.Access to a learning budget and internal training to help you grow in your role.Mental health coaching to support your well-being.Regular global and local get-togethers to celebrate successes and build connections.The possibility of taking a sabbatical after three years with the company.A cloud-based company setup, providing flexibility and collaboration opportunities no matter where you are.*These are global benefits that apply to all employees, with additional local perks based on your location.Health insurancePaid time offFlexible schedule

Additional Information

Atolls is the world's largest community-driven shopping platform, active in 20+ markets. We help millions make smarter spending decisions across discovery, evaluation, and (re-)purchase by connecting people with the right brands and retailers. Our 1,000+ team across 10 countries builds products used every day at global scale, where you'll have real ownership and see your impact. Want to shape the destinations people rely on to shop with confidence? Keep reading. About This Role: We are looking for a CRM Expert to own the day-to-day delivery of CRM across our multiple markets and platforms. This is a 1 year contract with potential extension , offering a high-impact opportunity to make measurable results from day one. This is fundamentally an execution-first role: 70% hands-on delivery of campaigns, automations, and programmes; 30% strategy and roadmap thinking. We are looking for someone who is as comfortable building a complex Canvas in Braze as they are presenting a lifecycle strategy to stakeholders. The ideal candidate has deep Braze expertise, a solid understanding of how APIs and MarTech systems connect and the ability to use AI tools practically and purposefully to improve CRM performance.

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