Data Analyst

About the role

The Analytics team within Service Strategy & Operation group generates valuable insights by interpreting large volumes of data for Service Delivery associates and their leaders around new ideas, opportunities, and strategies on the way we engage clients, leading to higher client retention.

Responsibilities

• Identify, track, measure and report metrics that impact client retention and drivers of retention and work with automation team to efficiently scale reporting
• Identify retention opportunities through analytical approaches and arrive at recommended actions for service teams
• Influence senior internal stakeholders of BUs on prioritizing the right problems and to jointly implement initiatives
• Solve bugs and data quality issues by proactive collaboration with stakeholders and partners to fix data issues or integrate data into analytics system
• Enable automation opportunities as required
• Own process and systems improvement in different stages of data pipeline

Requirements

• Graduation in Engineering, Math or Statistics with 1 - 4 years in business analytics
• Experience with advanced data manipulation and summarization skills using Excel/Python
• SQL knowledge to fetch relevant data from warehouse
• PowerBI experience working with data sets for advanced analysis is a nice-to-have
• PowerPoint skills including ability to summarize key message and leverage right charts in think-cell
• Demonstrated expertise in descriptive analytics and statistical analyses as good to have
• What you'll get:
• Competitive salary, generous paid time off policy, charity match program, Group Medical Insurance, Parental Leave, Employee Assistance Program (EAP) and more!
• Collaborative, team-oriented culture that embraces diversity
• Professional development and unlimited growth opportunities
• Who are we?
• At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.
• Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.
• What makes Gartner a great place to work?
• Our vast, virtually untapped market potential offers limitless opportunities - opportunities that may not even exist right now - for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.
• We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.
• Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.
• We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.
• Gartner is the world authority on AI
• What do we offer?
• Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.
• In our hybrid work environment, we provide the flexibility and support for you to thrive - working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.
• Ready to grow your career with Gartner? Join us.
• Gartner is committed to being an Equ

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