Customer Service Manager

Responsibilities

• Customer Service
• Deliver informal and formal feedback
• Manager Customer Complain Chart
• Store Standards
• Ensure SOPs are adhered to
• Communication
• Provide informal and formal feedback
• Training
• Provide training on Customer Complaints Chart
• Store Audits
• Social Responsibility
• Informal and formal feedback
• Local Newspaper
• The incumbent may also be expected to perform other duties as assigned from time to time. This position will require transferability between stores.
• Closing date: Sunday 28 June 2026
• If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
• Discover who we are

Additional Information

It's fun to work in a company where people truly BELIEVE in what they're doing! The Customer Service Manager is responsible to deliver exceptional Customer Service and uphold company values in the community. To manage the implementation and monitoring of customers service levels in the store and to ensure that all store and hygiene standards are met. Minimum requirements Matric / Grade 12 / NQF 4 equivalent 12-18 months face-to-face customer service experience Driver's License Competencies Customer service centric Self-driven Basic computer literate (MS Office) High energy levels High attention to detail Ability to think on your feet when resolving problems Sense of urgency Professional Analytical skills Good communication skills

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Company Intel

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