Enterprise Account Manager (North America / East-Coast)

About the role

SwiftConnect is seeking a proactive and relationship-driven Enterprise Account Manager. This role will focus on managing high-value enterprise partnerships, ensuring successful tenant deployment, driving renewals and expansions, and cultivating new landlord relationships through Enterprise tenant engagement. You'll serve as a key partner to both internal teams and external stakeholders, ensuring seamless execution and long-term success. Above all, you will be the customer's trusted advisor at SwiftConnect - the single person they turn to for guidance, advocacy, and partnership across their entire lifecycle with us. You'll work cross-functionally with Portfolio Managers, Partners, and Product teams to drive adoption of SwiftConnect's workplace access platform, helping enterprises modernize the way users move from the Street-to-Seat. This is a high-visibility role ideal for a self-starter with experience managing and growing complex enterprise accounts in a SaaS or workplace technology environment.

Responsibilities

• Strategic Relationships & Ecosystem EngagementBuild and maintain vertical-specific relationships with strategic partners, including HID, Allegion, Wavelynx, Apple, and Google.Serve as a trusted advisor to enterprise stakeholders across workplace experience, security, IT, and real estate functions
• Represent SwiftConnect at customer-facing events and industry engagementsCultivate customer advocates/champions who can provide references, case studies, and support expansion efforts.
• Account Operations & Internal Coordination
• Maintain an accurate and up-to-date account expansion and renewal pipeline, ensuring timely tracking of opportunities, renewals, and expansion efforts.
• Regularly update internal systems, including Salesforce, to reflect account activity, meeting outcomes, and pipeline status.
• Collaborate cross-functionally with product, sales, and customer success teams to ensure alignment on account strategy and execution.
• Capture and relay customer insights systematically to product and operations teams to influence roadmap and process improvements.
• Leverage customer success tools to track usage, adoption, and support engagement for portfolio health visibility.

Requirements

• 5+ years of experience in enterprise account management, customer success, or partnership.
• Excellent communication and relationship-building skills.
• Ability to manage multiple stakeholders and prioritize competing demands.
• Familiarity with smart access systems (e.g., HID, Allegion, Wavelynx) and enterprise platforms (e.g., Apple, Google) is a plus.
• Comfortable hosting events and client-facing engagements.
• Highly organized, strategic thinker with a proactive mindset

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