IT Specialist

About the role

Hyperfine, Inc. (Nasdaq: HYPR) is the groundbreaking health technology company that has redefined brain imaging with the Swoop ® system-the first FDA-cleared, portable, ultra-low-field, magnetic resonance brain imaging system capable of providing imaging at multiple points of care in a healthcare facility. Our mission is to revolutionize patient care globally through transformational, accessible, clinically relevant diagnostic imaging. Learn More Job Title : IT Specialist Location : Guilford, Connecticut We are seeking a motivated and customer-focused individual to join our IT department as an IT Helpdesk/Support Specialist. In this role, you will provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. This is an on-site position in Guilford, CT.

Responsibilities

• Tier 1 and tier 2 response to user requests for technical support.
• Triage, assign, update, or resolve open tickets.
• Troubleshoot and resolve basic hardware and software issues.
• Document solutions and update knowledge bases for future reference.
• Assist in setting up new user accounts, hardware, and software installations.
• Escalate complex problems to senior IT staff as needed.
• Assist with ensuring compliance and regulatory requirements are met; HIPAA, SOC2, HITRUST.
• Participate in on-call and after-hours support as necessary

Requirements

• Bachelor's degree in Information Technology, Computer Science, or a related field; equivalent work experience or relevant certifications may be considered.
• At least 2 years prior IT Helpdesk support experience in a corporate environment.
• Knowledge of Windows and Mac OS operating systems, Linux is a plus.
• Familiarity with Microsoft Office 365 and common IT tools, including Single Sign-On, system management/mobile device management, cloud-based storage, and web-based conferencing.
• Strong communication and interpersonal skills.
• Ability to work both independently and as part of a team.
• Cybersecurity experience is a plus.
• Physical Demands
• This is a full-time, on-site role based out of Hyperfine's office in Guilford, CT.
• Available nights, weekends, and holidays as business needs require.
• Ability to lift and move up to 50 lbs
• Work Authorization: Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship now or in the future of any employment Visa.
• Agency Resumes : We do not accept resumes from recruitment agencies without a prior agreement in place. Any unsolicited resumes submitted by agencies will be considered the property of Hyperfine and will not be subject to any fees or charges if the candidate is hired.

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