Customer Service Advisor

Responsibilities

• At first point of contact, provide outstanding customer service and help the organisation to achieve its goals
• Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs
• Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience
• Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes.
• Join us as a Customer Service Associate
• We'll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times
• You'll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them
• We're looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience
• Your duties will include:
• Supporting the bank's way of working to help as many customers as possible
• Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business
• Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored
• Ensuring each customer interaction leaves the customer satisfied that their needs have been met.
• The skills you'll need
• To join us in this role, you'll have experience of working in a customer service environment and managing relationships with customers. You'll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs.
• Values we look for you to have:
• Process Excellence-
• Doing things well means something to you and you will always strive to improve on your work.
• Collaboration
• -
• You enjoy working with others and you like working as a team player.
• Communication-
• You can speak and write clearly and in a confident manner.
• Emotional Intelligence
• -
• You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
• Open-Mindedness-
• You are able to be open to different ways of thinking and new ideas.
• Critical Thinking-
• You are able to think logically when making decisions.
• Solution Orientation-
• ...

Additional Information

Are you ready to take your career to new heights? Start date: Various from 5th Oct 2026 Location: Natwest Bank. Birmingham City Centre - office based training and grad bay (7 weeks). Hybrid once you have completed training and successfully passed grad bay Great public transport links! Salary: £13.45 p/h, £27,976.00 p/a Shifts: Full time - 40hrs per w e ek - hours worked between the hours of 07:00 and 23:00 Training Duration: 3 weeks training onsite, 4 weeks grad bay onsite Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to provide physical documentation to evidence the last 2 years employment history and the last 5 years address history Please be advised that after successful completion of the o n line assessment, you will be contacted to complete a face to face interview via teams Description of the Job Provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals.

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