Product Manager, GelatoConnect

Responsibilities

• Product Managers at Gelato operate with full ownership of a product area , from early discovery through to live operation. You will be responsible not only for defining what to build, but for ensuring it works in practice - for customers, in real workflows, under real constraints.
• Owning the vision, strategy, and roadmap for your product area - setting clear goals and driving outcomes, not feature output
• Working directly with PSP customers to deeply understand their operations, pain points, and what "success" looks like in their business
• Leading a team of engineers through rapid, iterative delivery cycles
• Using AI tools daily to build prototypes, run data analysis, draft specs, create evals, and validate ideas before committing engineering time
• Defining and tracking success metrics that tie to customer value and business impact
• Collaborating across product teams and with Sales, Onboarding, and Customer Success to ensure cohesive product experiences
• Obsessing over data quality, instrumentation, and feedback loops - you are the person who knows what is working, what is not, and why
• Thinking entrepreneurially: identifying where to build, where to buy, and where to partner - and acting on it with urgency

Requirements

• You are a builder at heart. You believe the best product thinking happens when you can make ideas tangible - fast. You do not wait for permission or perfect information; you prototype, test, learn, and iterate. You treat AI as a thought partner and a force multiplier, not just a feature to ship.
• You take accountability seriously. With AI, you can delegate the work but not the accountability. You define what "good" looks like before you start, evaluate outputs critically, catch what is wrong before it ships, and own the outcomes of your AI-assisted workflows.
• AI Fluency Expectations
• We set a high bar for AI fluency. This is not about knowing which tools exist - it is about having AI embedded into how you work every day, with repeatable systems and measurable impact. Concretely, we expect you to:
• Use AI tools as part of your daily workflow for discovery, analysis, prototyping, and communication
• Build working prototypes and MVPs using AI-assisted development - not just wireframes or slide decks
• Demonstrate an iterative, "AI as thought partner" approach: prompt, push back, refine, evaluate - not just ac

Benefits

Additional Information

About Gelato Gelato has created the world's largest global network for on-demand production of custom products, from t-shirts and mugs to books and wall art. We empower a new generation of ecommerce entrepreneurs to share their creativity worldwide while embracing local, sustainable production. By producing locally and perfectly matching supply with demand, we eliminate waste and reduce carbon emissions. At Gelato, we don't own production facilities, we build the software that connects them. With over 140 production partners in 32 countries, our network can deliver custom products to five billion people in just 72 hours. It's smarter, faster, and greener. With GelatoConnect, our SaaS platform, we're driving innovation in print production. GelatoConnect simplifies operations for print producers by automating procurement, workflows, and logistics into one seamless system. By boosting efficiency and cutting costs, it helps businesses scale to meet market demands. With GelatoConnect, we're reshaping the print industry to be more efficient, sustainable, and profitable.

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