Business Analyst - Global Business Operations

About the role

Responsibilities include, but are not limited to: Cross functional coordination of CRM projects Provide active technical leadership of CRM to maximise its value to IFS Sales Act as the "bridge" between technical teams, vendor technical representatives and the business. Ensure the CRM roadmap, and future changes to be implemented are understood by Sales and Marketing leadership Make strategic recommendations for enhancements to maximise value from CRM Act as business lead for CRM changes from requirements through to implementation. Secure leadership buy-in, define requirements, liaise with IT and third parties about development, and co-ordinate testing and deployment effort. Lead initiatives in post-acquisition mergers to bring acquired companies onto the IFS standard Sales process and tools. CRM analysis and issue resolution Conduct in-depth analysis of CRM issues and potential resolutions (processes, fields, system behaviour, dependencies etc.) Ensure issues in CRM and other solutions are understood, with suggested courses of action to resolve them are agreed on and implemented Make insightful recommendations to further enhance value realisation by the Sales and Marketing business from its business tools Process Definitions and Enhancement Develop processes and concepts for enhanced operational procedures and tools, including where they interact with other processes (contract management tool, screening tool, Dun and Bradstreet data acquisition etc.) Perform assessment of existing tools and methodologies to simplify and standardize them Drive cross functional initiatives in cooperation with Global and Regional functions Perform data analysis as required to maximise business benefits of key processes Business Partnering Act as trusted business advisor to organizational management by translating data into insight and decision support Oversee business processes and enable organizational adherence to company policies and procedures Evaluate CRM business requirements, consolidate and communicate actions as necessary to senior stakeholders Manage end user documentation and other enablement collateral (eg. CRM Process Guide) Manage Global Operations internal social media/ intranet communication platforms Essential: 2+ years' experience in Business Operations or related business support role, ideally with experience in an international organization with matrixed structure. University degree or comparable professional experience Professional fluency in English Experience using one or more mainstream tier-one CRM solutions, ideally to administrator level Desirable: Educational background with focus in the Information Sciences field, and / or experience in technical IT-facing business analyst-type role, ideally working with ERP or CRM applications Proficiency in additional languages are a plus Overall required competence: Exceptional problem-solving skills underpinned by strong systems-based technical and analytical skills. Ability to manage complex topics across the complete business landscape and operating functions. Good presentation skills. Ability and confidence to interact with both internal and external customers. Must be responsible with and able to handle confidential information. Ability to inspire positive change. Proficiency in information technology trends and developments.

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Company Intel

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