Safety & Facility Monitor

Responsibilities

• Will review vehicle files for inspection to ensure that required maintenance activities are being completed appropriately
• Performs scheduled and random visits (local travel) to required facilities to verify the level of service and provider adherence to contract standards
• Perform onsite visits and street observations of current MetroAccess customers in the DMV
• Perform on-street observations of providers' vehicles, drivers, and services
• Document on-street observations and provide input to MetroAccess on both positive and negative findings
• Perform facility and maintenance inspections
• Meet with the service provider to audit files and records, educate the contractor, and review any areas of deficiency
• Perform random and/or scheduled site visits and inspections
• Monitor pick-ups and drop-offs at major trip generators for safety and efficiency
• Ensure safety and comfort features are in good working order (i.e. brakes, tire tread, signals, etc.)
• Conduct location reviews to evaluate accessibility and locate any unsafe stops or conditions
• Prepare and present comprehensive reports and briefings
• Maintain extensive knowledge and understanding of MetroAccess operating policies and procedures
• Observe operator behavior, driving records, handling of customers, and timeliness of transports
• Respond to MetroAccess on all inquiries in a timely manner and attend meetings
• Plan and document deficiencies and provide follow-up reports to management on a regular basis
• Investigate the quality of transportation vehicles and notify MetroAccess of service requirements and alteration(s) in a timely manner
• Will ensure that each of the operators employed by the contractor is credentialed for paratransit services that meet MetroAccess standards
• Will review the operator's license, proof of insurance, training certificates, and other documents
• Other duties as assigned

Requirements

• Experience, Education & Certifications:
• High school diploma or G.E.D. equivalent
• Knowledge of appropriate maintenance processes
• Must possess a valid driver's license and clean driving record (will be driving MTM vehicle during shift)
• Ability to maintain a high level of confidentiality
• Ability to work independently with minimal supervision
• Knowledge of, or ability to learn, MS Outlook, MS Word, MS Excel, and Trapeze
• Proven experience dealing with conflict management and resolution
• Willingness and ability to travel locally within the DC area 75% of the time
• Flexibility to work a variety of work schedule/hours
• Regular attendance
• Even better if you have...
• Bachelor's Degree
• 2 years of vehicle inspection experience
• 2 years of facilities inspection experience
• Prior audit experience and/or knowledge of Medicaid guidelines

Benefits

Additional Information

Make a Difference At MTM Transit, you're not just part of a team-you're at the heart of a movement to remove community barriers nationwide. We're all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you. Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future. Together, we thrive, push our limits, and work as team to help you reach your full potential. What Will Your Job Look Like? The Safety and Facility Monitor is responsible for ensuring that transportation providers contracted with WMATA meet and exceed the compliance requirements outlined in our contracts. This role involves conducting random and scheduled site visits and inspections, as well as performing street-level monitoring. The Safety and Facility Monitor also conduct vehicle inspections to ensure adherence to all ADA and other federal, state, and local regulatory standards. This is an hourly position that operates Monday through Friday, with shifts from either 9:00 AM to 5:30 PM or 9:30 AM to 6:00 PM. Location: 4100 Garden City Dr, Hyattsville, MD 20785

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