Customer Service Representative

Responsibilities

• Eaton's Fluid & Electrical Division is seeking a Customer Service Representative in Tijuana, Baja California
• Work Location: Santa Rosalia No. 9707, Parque Industrial Pacifico C.P. 22490 Tijuana, Baja California
• Primary Function:
• Essential Functions:
• Manage and facilitate the daily delivery status communication between the Tijuana plant operations and the third-party customer, in collaboration with the Eaton Account Management team, through participation in customer action calls, maintaining line of balance/milestone charts, and facilitating customer visits.
• Develop an internal support plan to meet customer delivery and quality performance expectations and requirements as flowed down from the Eaton Account Management team and/or third-party customer portals.
• Support high importance customer engagement teams, Program Management reviews, rate readiness reviews etc., as applicable.
• Track high priority parts through every operation of production until delivery and elevate concerns to Operations Management through participation in daily production meetings.
• Understand all executed contract terms, as flowed down, for assigned customers through collaboration with the Eaton Account Management team.
• Plans and justify customer visits, negotiate agendas at assigned site, follow up and resolve obstacles, cater communication to the audience, handle escalations without leadership involvement and refer customers to peers outside of assigned site if needed.
• #LI-KL1

Requirements

• Bachelor's degree from an accredited institution
• 3-5 years' work experience in Customer Service, Sales, or SCM.
• Advanced English Proficiency
• Judgment, logic, resourcefulness and creativity.
• Excellent interpersonal skills
• Basic market analysis tools and techniques
• Computer literate with competency in Microsoft Office programs and web maintenance systems
• Additional Information:
• Travel - up to 10%
• Must present a positive and professional image. It is essential to be a creative thinker and strong communicator, with the ability to calmly influence people about their feelings toward emotional or controversial subjects. Timeliness and accuracy of responses is critical. Must have the ability to maintain focus and arrange priorities in an environment of multiple urgent requests from many global sources. Must exhibit strong organizational skills.
• All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates' privacy rights and data security will be protected in accordance with applicable laws.

Additional Information

Eaton's IS AER FED division is currently seeking a Customer Service Representative.

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