Supplier Growth Retention Team Leader

Responsibilities

• Lead a team of Supplier Retention Representatives driving Supplier Retention efforts.
• Coach, develop, inspire direct reports to achieve outlined departmental targets.
• Present Business Reviews to Leadership team emphasizing progress towards departmental goals.
• Drive efficient and positive team environment.
• Share best practices, maintain a winning mindset, and embrace AvidXchange's mindsets.
• Collaborate cross-functionally to improve various departmental goals and initiatives.
• Delegate work to employees, track progress, and provide constructive feedback.
• Create and implement best practices and process improvements.

Requirements

• Proven track record of success in driving team goals and supporting business objectives.
• Proficiency in the use of computer software programs including; Microsoft Excel and Outlook.
• Strong problem solving and analytical skills.
• Excellent written and verbal communication.
• Deep natural curiosity that can take direction as well as operate independently.
• Adaptive to frequent process changes.
• Passionate about developing others with a focus on competencies and professional development.
• SalesForce experience preferred.
• Bachelor's Degree in Business Administration, Data Science, or related field.
• Prior experience in Call Center environment a plus.
• Ability to motivate, coach and develop team members.
• Ability to communicate to diverse personalities and learning styles.
• Proven track record of process development and improvement.
• About AvidXchange
• A go-getter with an entrepreneurial mindset - that means you are not afraid of taking risks, winning big or facing the unknown.
• Someone who understands that business is people centric. Connecting with others as humans first allows you to develop mutually beneficial working relationships.
• Focused on making a difference for our customers. AvidXchange exists to help solve complex problems for our customers so we can all realize our potential.
• What you'll get:
• AvidXers enjoy:
• 18 days PTO*
• 11 Holidays (8 company recognized & 3 floating holidays)
• 16 hours per year of paid Volunteer Time Off (VTO)
• Competitive Healthcare
• High Deductible Heath Plan Option that has $0 monthly premium for teammate-only coverage
• 100% AvidXchange paid Dental Base Plan Coverage
• 100% AvidXchange paid Life Insurance
• 100% AvidXchange paid Long-Term Disability
• 100% AvidXchange paid Short-Term Disability
• Employee Assistance Program (EAP) - Provides counseling services, legal and financial consultations and health advocacy for Teammates and their eligible dependents
• Onsite Health Clinic with Atrium Health - available to Teammates and their eligible dependents
• 401(k) Match: 100% match on the first 3% of your salary, plus 50% match on the next 2%
• Parental Leave: 8 weeks 100% paid by AvidXchange**
• Discounts on Pet, Home, and Auto insurance
• WeeCare Childcare Service: helps teammates find afforda

Benefits

Additional Information

Job Overview: As a Supplier Retention Team Leader, you will be an integral member of the AvidXchange Supplier Growth Leadership team. This role will be responsible for managing and developing Supplier Retention Representatives within the functional area of Supplier Growth Retention efforts. You will also serve as a liaison with internal and external customers, to include maintaining open and concise communication with regards to deliverable status and other inquiries. Must be Teammate obsessed!

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at avidxchangeinc? Share your experience