Senior Conference Planner, Housing

Responsibilities

• Primary Responsibilities:
• Support the conference hotel accommodation strategy for Gartner's Destination Conferences hosted in multiple geographies and range from 2,000 to 15,000 attendees.
• Creating housing documentation such as FAQs, booking guides, and email communications.
• Regularly review hotel pick-ups across multiple hotels and events, identifying opportunities to adjust inventory to maximize availability, and mitigate any financial risk of attrition.
• Internal escalation point of contact for hotel questions or issues, particularly for EMEA, APAC, LATAM, and India based conferences.
• Manage 3rd party vendor hotel accommodations bookings
• Assist in reconciling final pickup and any rebates/concessions due to the group
• Travel to and carry out assigned "on-site" duties on designated conferences.
• Expected Results:
• Flawless client experience
• Flawless execution with high client satisfaction scores and strong client retention
• Build and maintain excellent working relationships with internal stakeholders and external partners
• Achievement of financial objectives such as maximizing rebates and mitigating attrition risk.
• Exceptional operational efficiency
• Key Contacts:
• Internal:
• Conference Production team including, but not limited to, Registration, Associate Registration, Strategic Planning, Venue Selection & Strategy, Logistics, Exhibitor Operations, External Speaker Management and Analyst Management team, and Marketing.
• External:
• Third party vendors
• Venues & hotels

Requirements

• Minimum of 1-3 years in the hotel industry, preferably in group reservations, or 3-5+ years of business meeting planning experience
• Hotel/room block inventory management
• Rooming list management for large groups
• Project management experience
• Hotel negotiation and supplier management experience preferred
• Excellent interpersonal and customer service skills. Ability to effectively deal with attendee and associate concerns in a friendly and positive manner and provide positive and proactive solutions.
• Strong organizational and problem-solving abilities.
• Ability to work independently and as part of a global team.
• Highly motivated and detail-oriented.
• Ability to take initiative and handle multiple tasks simultaneously.
• Strong oral and written communication skills
• Proficiency in the MS Office suite including Word, Excel, Gdrive and Power Point. Knowledge of hotel reservation systems (but not required).
• Willingness to travel 25-30 % across EMEA locations
• #LI-NB1
• #LI-hybrid
• Who are we?
• At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.
• Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.
• What makes Gartner a great place to work?
• Our vast, virtually untapped market potential offers limitless opportunities - opportunities that may not even exist right now - for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.
• We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.
• Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.
• We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.
• Gartner is the world authority on AI
• It's an exciting time to be at Gartner, with limitless opportunities to make a real impact, grow your skills, and bui

Additional Information

Role Purpose: Deliver a world class service to all attendees through the conference hotel booking experience. Ensure first class execution, forward thinking and product development are applied constantly by the team and partners to aid client retention and business growth while still delivering a globally consistent and world class level of service.

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