Senior Data Analyst - CRM (m/f/d)

About the role

Own CRM analytics and reporting across 45+ markets, delivering clear visibility into performance, customer behavior, and commercial impact Build and maintain Power BI dashboards providing real-time tracking of CRM performance, targets, and business trends Deliver actionable insights on campaign performance, drivers of customer behavior, value-generating segments, and cross-market differences Develop scalable, automated reporting solutions alongside deep-dive analyses and ad hoc business investigations Monitor and optimize key CRM KPIs (engagement, conversion, retention, reactivation, communication effectiveness) and customer lifecycle performance Partner with CRM, data, and product teams to improve segmentation, personalization, experimentation, tracking quality, and data reliability Evaluate A/B tests and proactively identify trends, anomalies, risks, and opportunities, presenting clear recommendations to senior stakeholders About You 5+ years of experience in data analytics or BI, ideally within CRM, marketing, or e-commerce environments Proven track record of building dashboards and automated reporting solutions for non-technical stakeholders Strong SQL expertise (CTEs, window functions, multi-table joins) in a modern cloud data warehouse, preferably Snowflake Advanced Power BI skills including data modeling, DAX, and best-practice dashboard design and visualization Solid understanding of marketing and CRM KPIs (conversion, engagement, attribution, customer lifetime value) Experience working cross-functionally with product, engineering, and marketing/CRM teams; familiarity with marketing automation tools (e.g., Braze is a plus) Strong data storytelling, statistical literacy (e.g., significance testing), and a structured, detail-oriented, and autonomous working style Proficiency in English We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply. We want to hear from you!

Benefits

Additional Information

At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable. As a Senior Data Analyst (m/f/d), you will join our global CRM team. This is an important role for CRM at Flix as we expand our capabilities, redefine our communication strategy and constantly optimize for maximum growth, as well as scalability and efficiency. We support global market growth with our marketing activities to increase repeated purchases and prevent churn. We always aim for cutting-edge technologies and a high level of innovation. By joining our team, you will be a crucial part of driving the team forward, developing our brands and customer communication throughout the globe.

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