Customer Service Officer (Logistics / Warehouse / West Area)

Responsibilities

• Coordinate and liaise with customers, forwarders, and warehouse personnel for shipment readiness and delivery schedules.
• Assist and update customers with stock queries and shipment schedules promptly.
• Prepare and handle day-to-day documents for deliveries, ensuring accuracy and compliance with company policies.
• Communicate effectively with warehouse operation team to manage shipments (inbound/outbound) and resolve any issues that may arise during the process.
• Ensure seamless communication between the warehouse and customers to facilitate smooth operations.
• Verify and issue the billing summaries to customers.
• Prepare monthly reports for Key Performance Indicators (KPIs) related to warehouse operations and customer service.
• Analyze data to identify areas for improvement and present findings to the Warehouse Manager.
• Perform any other ad-hoc duties as assigned by the Warehouse Manager to support the team and warehouse operations.
• Assist with monthly stock takes, ensuring accurate inventory counts and reporting discrepancies to the relevant personnel.
• Any other ad-hoc duties as assigned.
• HOW TO APPLY:
• Interested applicants, please click on "Apply Now" or submit your resume to ref71@trustrecruit.com.sg
• We regret only shortlisted candidates will be notified.
• Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).
• Please read our privacy statement on our corporate website www.trustrecruit.com.sg.
• Trust Recruit Pte Ltd
• EA License No: 19C9950
• EA Personnel: Lee Jia Xiang
• EA Personnel Reg No: R25158171

Additional Information

Mon-Fri 8am - 5.45pm, 5 days work week Company transport provided

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