Sr. Program Mgr., Reverse Logistics Ops Integration, Relo Ops Integration

About the role

The ReLo Ops Integration (RLOI) team innovates across all aspects of ReLo UTR operations (Crets, Amazon Resale, Specialty, External Repairs, Advanced Grading) to drive performance efficiencies while maintaining or raising the quality bar. Scalable long-term processes drive the team's vision yet do not hamper a culture of implementing scrappy, quick wins for pilots and continuous improvement.

Requirements

• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• 2+ years of driving process improvements experience
• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
• Knowledge of general AI tools
• Experience designing, implementing, and scaling upskilling, apprenticeship, or workforce development programs across large-scale operations or corporate environments, including forecasting workforce needs and leveraging analytics to drive program decisions
• Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
• USA, AZ, PHOENIX - 115,600.00 - 160,000.00 USD annually
• USA, TN, NASHVILLE - 104,100.00 - 155,400.00 USD annually
• USA, TX, DALLAS - 115,600.00 - 160,000.00 USD annually
• USA, WA, BELLEVUE - 115,600.00 - 160,000.00 USD annually

Additional Information

At Amazon Worldwide Returns & ReCommerce, (WWR&R), we aspire to zero: zero cost of returns, zero waste, and zero defects. We are an agile, innovative organization dedicated to "making zero happen" to benefit our customers, company, and environment. We are constantly innovating to create long-term value at Amazon by investing in the future and focusing on the planet, not just on the bottom line. WWR&R includes business, product, program, data, and software engineering teams, who together manage the lifecycle of returned and damaged products. In this role, you will work closely with product managers, program managers, software developers, and operations stakeholders to improve the Customer Returns and ReCommerce tools. You will establish programs for our operations evaluation product suite to ensure the best associate and customer experience. Key job responsibilities 1) Operational capabilities to support new business needs 2) Operational processes to reduce cost through performance efficiencies 3) Standard Operating Procedures to ensure compliance, quality, and scalability 4) Field tools and dashboards to assist with execution of brilliant basic pillars 5) Shared projects with other WWR&R teams - NCRC, ReCommerce, ROE Programs and Tech - as cross functional stakeholders 6) Create dashboards and track success metrics 7) 30%-40% business travel is required A day in the life The Program Managers of the OI team own scoping, designing, and implementing: 1) Operational capabilities to support new business needs 2) Operational processes to reduce cost through performance efficiencies 3) Standard Operating Procedures to ensure compliance, quality, and scalability 4) Field tools and dashboards to assist with execution of brilliant basic pillars 5) Shared projects with other WWR&R teams - NCRC, ReCommerce, ROE Programs and Tech - as cross functional stakeholders

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