Administrator Team Leader
External
Recoveryfocus · Forward Leeds - KirkgatePrepare for this interview
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About the role
As Administration Team Leader, you will be responsible for overseeing the administration team, including reception staff, general administrators and a clinical administrator. You will support the delivery of an efficient, professional and compliant administration service across the Forward Leeds hubs. You will manage day-to-day administration operations, support staff development and ensure systems and processes are embedded effectively within the service.
Responsibilities
- Take responsibility for the day-to-day running of the administration function within Forward Leeds
- Line manage a team of administrators and reception staff across the Leeds hubs
- Manage, mentor and support staff development, including supervision, induction, recruitment and performance reviews
- Coordinate and support the Area Manager with effective building management
- Oversee weekly and monthly health and safety checks
- Support appointment management, including creating and maintaining staff rotas
- Ensure the administration function operates efficiently and in line with organisational processes and CQC standards
- Maintain accurate records and support effective use of electronic management systems
- Respond to queries from internal and external stakeholders in a professional and timely manner
- Support service projects and operational priorities where required
- To Succeed in This Role, You'll Need:
- Previous experience in an administration role
- Experience of leading or supervising a team
- Strong organisational and communication skills
- Experience using Microsoft Office programmes
- Experience using electronic management information or caseload management systems
- The ability to work flexibly and manage competing priorities
- A proactive approach with a positive, can-do attitude
Benefits
Additional Information
Location: Forward Leeds, 74 Kirkgate, Leeds LS2 7DJ Working Hours: 37 hours per week Contract Type: Permanent Salary: £25,877.80 - £32,090 per annum Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band. About Waythrough Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we've created one of the largest mental health and social support charities in England. Every year, we support around 125,000 people through nearly 200 services - and it's all made possible by our 3,500 brilliant staff and volunteers. Make a real difference in your community Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job - it's a chance to build meaningful relationships and create lasting change.
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