Operations Specialist - Program Delivery Manager

About the role

At HP, we create technology that makes life better for everyone everywhere. The Talent & Learning Team provides learning and development solutions that unlock the potential of our employees and foster innovation and a growth mindset, allowing HP to fulfil its mission of engineering experiences that amaze. Working as a member of the Talent & Learning Team, this role will provide an exciting opportunity to be part of a global learning and development team serving HP employees worldwide. This role offers a unique chance to develop business acumen and leadership skills and establish a strong network of professional relationships. The primary function of this Program Delivery Manager role is to partner with other members of the Talent & Learning Team to develop and implement plans that enable the flawless delivery of talent, learning and development programs and experiences. This role will provide an excellent career development opportunity for a candidate who is passionate about learning and development and eager to grow their future career within the Talent & Learning organization.

Responsibilities

• Partner with and support the Employee and Manager Development Team in the design and delivery of skill development for individual contributors, people managers, and technical audiences.
• Plan and execute large-scale global development programs through project implementation including solution development and design, scheduling, implementation, delivery, evaluation and continuous improvement and iterations.
• Simplify operational processes by implementing end-to-end program delivery management and where possible eliminate non-value add work through simplification and automation.
• Partner directly with Operations Finance Program Manager to properly track and account for all expenses associated with the programs in their scope.
• Provide back-up support to other Program Delivery Managers as necessary based on vacations and workload.
• Partner directly with the Talent & Learning Communications Lead to manage the communications process and templates for all assigned development programs.
• Manage and track participation and evaluation on all programs, and report results quarterly.
• Build AI and automation capabilities to enhance program delivery and create greater learning experience for HP employees.
• Support local site learning projects and actively volunteer in site activities.
• As assigned, lead and/or participate in global and cross-organizational projects.
• Your Educational Experience:
• First level university degree (HR and/or Business Degree) preferred or equivalent experience.
• Typically, 3-4 years' experience, including managing moderate to large projects.
• Previous experience in a learning and development role preferred.
• Your Knowledge and Skills:
• Strong team player who builds high trust relationships, and they always follow through on their commitments to their colleagues.
• Agile thinker who can balance multiple priorities and is quick to collaborate as new changes and challenges arise.
• Ability to adapt to new complexities, change and the need to think and act fast, with courage and a willingness to learn as you go.
• Demonstrates excellent problem-solving skills.
• Customer focused to identify development priorities in collaboration with key stakeholders. Measures impact, customer satisfaction, and iterates constantly to ensure relevance of content and approaches.
• Strong program management skills, business and financial acumen, and change management skills.

Benefits

Additional Information

Operations Specialist - Program Delivery Manager Description -

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