AI Use Case Success Manager

Requirements

• Relationships & Collaboration:
• Reports to Direct

Benefits

Additional Information

FC Global Services India LLP (First Citizens India), a part of First Citizens BancShares, Inc., a top 20 U.S. financial institution, is a global capability center (GCC) based in Bengaluru. Our India-based teams benefit from the company's over 125-year legacy of strength and stability. First Citizens India is responsible for delivering value and managing risks for our lines of business. We are particularly proud of our strong, relationship-driven culture and our long-term approach, which are deeply ingrained in our talented workforce. This is evident across all key areas of our operations, including Technology, Enterprise Operations, Finance, Cybersecurity, Risk Management, and Credit Administration. We are seeking talented individuals to join us in our mission of providing solutions fit for our clients' greatest ambitions. Job Description: Value Proposition The AI Use Case Success Manager is responsible for driving AI use cases from concept to production, with full end-to-end ownership of outcomes. This role sits at the intersection of business and technology, reimagining business processes using AI/GenAI, designing target-state solutions, and delivering tangible, measurable outcomes within a governed banking environment. This is a hands-on, accountable individual contributor role. The ideal candidate can design an AI-powered solution, prototype it, and shepherd it through delivery. Job Details Position Title: AI Use Case Success Manager Career Level: P4 Job Category: Assistant Vice President Role Type: Hybrid Job Location: Bangalore Key Deliverables 1. AI Portfolio Ownership Own and drive the AI use case portfolio for a dedicated business domain , leading initiatives from intake through production with strong execution, stakeholder alignment, and measurable business outcomes. 2. Business Process Reimagination Using AI Given a current-state process and its pain points, independently redesign and transform it using AI, GenAI, and advanced analytics to improve efficiency, reduce manual effort, and enhance decision-making in alignment with the strategic direction of the business unit. 3. AI Solutioning and Target State Design Define the AI-enabled target state process flow for each use case. Determine the right AI/ML approach, recommend models, evaluate build vs. buy options, and identify what should and should not be addressed with AI. Collaborate with architecture teams on technical design while maintaining ownership of the process and AI layer. 4. Rapid Prototyping and Demo Development Quickly build proof-of-concept demos and prototypes to validate approaches and drive stakeholder alignment before committing to a full build. 5. Solution Delivery Drive the design and build of AI/GenAI solutions in a global delivery model, including model development, validation, and performance monitoring. Serve as the embedded AI lead within the delivery pod, either directly contributing as a pseudo data scientist or managing and directing offshore data science resources. 6. Risk and Compliance Ensure AI solutions adhere to established governance standards by embedding appropriate controls and guardrails, while partnering with risk pillars (MRM, TPRM, etc.) across the bank to deliver responsible, secure, and compliant outcomes. 7. Technical Leadership Provide technical leadership across the AI use case portfolio by guiding solution design, establishing best practices, and driving continuous improvement in AI delivery.

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