Bilingual Customer Service Representative - Pension Administration

Responsibilities

• Handling inbound and outbound calls from clients and their employees, including follow-up calls.
• Address inquiries from pension plan participants regarding benefits, eligibility, and pension options.
• Provide accurate and timely information on pension plans and retirement benefits.
• Assist participants with pension documents, forms, and online portals.
• Handle client concerns and escalations professionally and empathetically.
• Maintain detailed records of customer interactions.
• Collaborate with internal teams to resolve complex issues and ensure client satisfaction.
• Stay informed on pension regulations and policies.
• You have:
• Fluency in both English and French with strong verbal and written communication abilities in both languages
• Experience in using Excel and the Microsoft Office suite.
• What you bring:
• Previous experience in customer service or call center roles.
• Strong communication skills, both verbal and written.
• Excellent problem-solving skills and attention to detail.
• Ability to handle confidential information responsibly
• Ability to work in a team as well as independently

Requirements

• College or University diploma or equivalent; additional customer service training is a plus
• Proficiency in customer service software is a plus
• Knowledge of pension plans is beneficial but not required
• Salary Range: $39,900.00 - 74,100.00 CAD Annual
• TELUS offers rewarding benefits, which may vary per job function, such as:
• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both
• Generous company matched pension
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunities to develop your skills
• And much more...
• Job Type: This is for a current vacancy
• A bit about us
• TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all

Benefits

Additional Information

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider - encompassing physical, mental and financial health - TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees. Join our team and what we'll accomplish together TELUS Health Retirement Consulting practice brings over 60 years of experience and innovative thought leadership to pension & savings, actuarial, compensation and overall financial well-being consulting and outsourcing. Our purpose is to improve the financial wellbeing of individuals and the organizational resilience of employers and fiduciaries. We are also one of the largest pension plan administrators in Canada, serving over five million plan participants. We are a diverse organization with unparalleled capabilities for our clients and their people. Join our fantastic team of Defined Benefits (DB) Administration specialists in Retirement Consulting. We are proud to have experts located across the country who are passionate about assisting our clients in improving the financial well-being of their plan members. Our primary focus is administering DB pension plans and we offer a wide range of service models to ensure that we meet the unique needs of each client. If you are looking for a rewarding opportunity to make a positive impact on plan members' financial well-being, this is the perfect role for you! Here's the impact you'll make and what we'll accomplish together As a Pension Information Line (PIL) Customer Service Representative, you play a vital role in providing assistance and guidance to pension plan participants regarding their benefits and retirement options. You are the friendly voice on the other end of the line, ready to tackle any questions from individuals seeking information on pension plans, eligibility criteria, and related services. You respond to inquiries with professionalism and accuracy, ensuring participants receive clear and concise explanations tailored to their specific needs.

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