Manager, Operations

Responsibilities

• Build and maintain exceptional partnerships
• Get to know members and their Executive Partners well enough to anticipate needs and step in when it matters most
• Understand each member's business and personal strategies to determine their priorities and capabilities
• Align XP capabilities and resources to help members reach their goals
• Identify opportunities to deepen partnerships and drive mutual success
• Manage through challenges
• Resolve conflicts quickly and diplomatically when partnerships hit rough patches
• Ensure members are always covered, even when unforeseen circumstances arise
• Prioritize Athena's business interests and profitability while seeking mutually beneficial outcomes
• Develop and lead your team
• Lead a team of 10-15 Executive Partners with coaching, feedback, and development
• Provide resources, training, and support necessary for XPs to consistently deliver world-class service
• Set clear goals and track performance metrics
• Hold your team accountable for results and foster a culture of collaboration and high performance
• Think strategically and operate globally
• Blend operational expertise with relationship management to optimize processes and enhance member satisfaction
• Navigate cultural nuances across multiple countries and time zones
• Drive continuous improvement in how we serve members
• What You Bring
• Required experience:
• At least five (5) years of operations and people management experience
• At least three (3) years of experience interfacing with foreign stakeholders, preferably American stakeholders.
• A police clearance is required for successful candidates and should be readily available once identified for the role.
• Proven ability to manage escalations and resolve conflicts effectively
• Experience managing client relationships
• Strong coaching skills with experience creating individualized development plans
• Experience conducting root cause analysis and creating action plans
• Comfort working night shifts and rotating schedules
• Required skills:
• Excellent English communication (written and verbal)
• Strong relationship-building abilities with executives and cross-functional teams
• Strategic thinking and business acumen
• Performance management and accountability
• Adaptability in fast-paced environments
• Education:
• Bachelor's degree in business, marketing, or related field (MBA is a plus)
• You'll excel in this role if you:
• Build trust quickly and maintain it over time
• Stay calm and solution-oriented under pressure
• Balance empathy with accountability
• Communicate clearly across cultures and time zones
• Lead by example and inspire your team
• What Athena Offers
• Paid time off, wellness initiatives, and healthcare coverage
• Career advancement opportunities in our global organization and ongoing coaching, feedback, and strategic training
• Access to our 3,000+ global support network
• Metis College: Access a fully sponsored MBA through our exclusive partnership with Woolf University and Oxford.
• Why Athena
• Athena isn't just a place to work, it's a platform to build the career and life you've always wanted.
• We believe your potential is greater than you know, and we're here to help you realize it.
• From day one, you'll be supported through intensive onboarding, hands-on mentorship, and targeted development programs designed to accelerate your growth. Our high-performance culture is fueled by collaboration, feedback, and a shared commitment to excellence, and we invest

Benefits

Additional Information

About Athena At Athena, we believe that exceptional leadership is built on a foundation of exceptional support. Our membership provides leaders with a dedicated Executive Partner for daily support, an Executive Coach for growth and clarity, and a proprietary AI platform that enhances it all. Since 2021, we've supported thousands of leaders-from startup founders to C-suite executives to solopreneurs. Our Kenya hub plays a key role in this mission by training and supporting our Executive Partners, making sure they have the skills, resources, and ongoing development they need to deliver elite support to Athena members. As part of the Athena team, you'll help build and scale the infrastructure that makes these incredible partnerships possible. Operations Manager The Role Overview As an Operations Manager, you'll be the bridge between Athena Members and their Executive Partners. You'll set the foundation for a successful partnership by building relationships with members, understanding what success looks like for them, and making sure their XP has everything they need to deliver exceptional support. When things don't go as planned, you're the one who steps in to keep the partnership on track.

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