Endpoint Management Specialist

Responsibilities

• Supporting and maintaining enterprise endpoint management platforms, including Symantec CMS (Altiris), Microsoft Intune, and Microsoft Configuration Manager (SCCM)
• Owning the Windows device lifecycle, from build and configuration through to patching, upgrades, and retirement
• Acting as a technical escalation point, following structured fault resolution and incident processes
• Delivering software deployment, endpoint security controls, vulnerability remediation, and patch compliance
• Supporting project and change delivery, including platform upgrades and service improvements
• Identifying opportunities to standardise, optimise, and automate endpoint management processes
• Producing and maintaining technical documentation, runbooks, and knowledge articles
• Creating and executing system test plans to support change and release activity
• Collaborating closely with wider service teams and Lines of Service to ensure client and operational requirements are met
• Join Capita - Where Innovation Meets Opportunity
• We're committed to your development and success, providing opportunities to learn, progress, and shape better outcomes for customers and communities. If you're ready to make an impact and grow your career, Capita is the place for you. Check out our website www.capita.com
• What's in it for you?
• 23 days' holiday (rising to 27) with the opportunity to buy extra leave
• company matched pension, life assurance, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty more
• volunteering for our charity partners or a cause of your choice - opportunity to take a paid day out of the office
• access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
• opportunity to gain additional qualifications through our Learning Academy or apprenticeships to help develop your career
• Unlock Your Potential with Capita
• Join us and discover a career with purpose. #CareersWithPurpose
• 🤝 Customer first, always🧑💻 Fearless innovation✅ Achieve together💙 Everyone is valued
• What we hope you'll do next:
• Choose 'Apply now' to fill out our short application, so that we can find out more about you.

Requirements

• Proven experience in a similar endpoint management or EUC role, ideally within a large, complex enterprise environment
• Strong hands-on experience with Altiris, Intune, and/or SCCM (Altiris experience is highly desirable)
• Solid understanding of Windows endpoint environments and device lifecycle management
• Strong technical troubleshooting and root-cause analysis skills
• A good working knowledge of TCP/IP networking, including VLANs, proxies, firewalls, and subnets
• Experience working on organised project activity alongside BAU support
• Clear and confident written and verbal communication skills
• Comfortable working collaboratively across technical and service teams

Benefits

Additional Information

We're looking for an experienced Endpoint Management Specialist to join our End User Services team and play a key role in supporting and evolving a large-scale, enterprise Windows device estate. Job title: Endpoint Management Specialist Job Description: *This is a Hybrid role - candidate will be required to be in the office 1-2 days per week, located in Hillview House, Belfast*

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