Policy Quality and Enforcement Team Lead- Thailand

Responsibilities

• Job Summary
• Performance Management: Comprehensively manage the quality performance of multiple workflows, drive continuous improvement, and ensure both efficiency and quality targets are consistently met.
• Stakeholder Collaboration: Lead internal and external communication to align quality expectations, manage workflow complexities, and ensure highly efficient cross-functional coordination.
• Team Oversight: Oversee the daily operations of the quality team, ensuring strict adherence to overall quality goals, delivery standards, and operational priorities.
• Risk Management: Proactively identify potential quality risks, evaluate their impact on workflows, and implement risk mitigation strategies to guarantee stable delivery.
• Operations & Development: Drive team capability building and operations management, including talent development, shift scheduling, and continuous process optimization.

Requirements

• Experience: Bachelor's degree or above, with a minimum of 2 years of team management experience.
• Analytical Skills: Deep understanding of labeling/annotation policies and guidelines, coupled with excellent capabilities in content analysis, data analysis, and reporting.
• Communication & Logic: Outstanding English communication skills and strong logical thinking, with a proven ability to assess business requirements and prioritize tasks effectively.
• Leadership: Demonstrated leadership and operations management capabilities; familiar with content quality assurance tools and management systems, with the ability to motivate teams and handle emergencies adeptly.
• Experience in cross-market team management or global project implementation is highly preferred; must be able to thrive in a fast-paced, diverse, and dynamic environment.

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Company Intel

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