Solutions Director

Responsibilities

• Lead CitySwift's engagement strategy with transport authorities
• Act as a subject matter expert on authority priorities, including network planning, service performance, franchising, procurement, decarbonisation, accessibility and passenger outcomes
• Build and maintain relationships with senior stakeholders across transport authorities, government bodies, and regional transport agencies
• Serve as the primary authority solution expert throughout intricate sales cycles, procurement workflows, and strategic client engagements.
• Lead technical data discovery with prospective authority clients, assessing their data sources, quality, integration requirements and readiness
• Work closely with Product to ensure authority requirements, market trends and regulatory developments are reflected in product strategy and roadmap decisions
• Identify emerging market opportunities, policy developments, funding programmes and procurement trends across EMEA
• Support thought leadership activities, industry engagement, conferences and strategic customer events
• Contribute to CitySwift's market expansion strategy by identifying opportunities to strengthen our position within the authority sector
• Support Partner Managers with executive stakeholder engagement, strategic reviews and long-term account development, including hands-on support for selected strategic accounts in-life
• Provide specialist authority expertise to Sales, Partner Management and Product teams, reducing dependency on operational leadership for subject matter support.
• Drive authority new business acquisition, accelerate pipeline conversion rates, deepen stakeholder engagement, and shape strategic product roadmap priorities
• Qualifications, Skills & Experience
• Significant experience working with or for transport authorities, public sector transport organisations, or related consultancy environments
• Strong understanding of public transport planning, network design, service performance management and authority decision-making processes
• Experience engaging with senior stakeholders within transport authorities, government agencies, or regional transport bodies
• Strong understanding of public transport policy, procurement, franchising, funding and data environments
• Ability to translate complex transport challenges into strategic, customer-facing solutions
• Excellent stakeholder management, communication, and influencing skills
• Commercial awareness and experience supporting customer-facing discussions and business case development
• Experience working across international markets
• Interest in working closely with product teams to shape solutions and market strategy
• Will

Additional Information

About CitySwift: CitySwift is the world's leading performance optimisation platform for public transport, enabling data-driven decision-making for some of the largest transport networks globally. Backed by over €15 million in venture capital funding, we partner with major public transport operators and government authorities, including Go-Ahead Group, Transport for London, and many more. CitySwift is experiencing accelerated growth, with 117% year-over-year revenue growth in 2025. Our mission is to increase the adoption of sustainable public transport worldwide. Today, our platform optimises more than 3 billion passenger journeys annually, and our target is to reach 10 billion journeys by the end of 2026. At CitySwift, you'll have the opportunity to take ownership, make a measurable impact, and grow professionally as part of a collaborative, mission-driven team. Join us in shaping the future of public transport by driving the next phase of CitySwift's growth. Role Overview: This role will lead how CitySwift engages with transport authorities, helping position our platform as a strategic solution for network planning, performance management, service improvement and policy outcomes. You will bring deep expertise in public transport planning and authority-led transport governance, enabling CitySwift to better understand the priorities, challenges and decision-making processes of transport authorities across diverse markets. Working closely with Sales, Partner Management and Product, you will act as the authority subject matter expert, helping shape market strategy, support strategic opportunities, influence product direction, and ensure CitySwift's solutions align with the evolving needs of public transport authorities. You will play a key role in strengthening CitySwift's position within the authority market, building trusted relationships with senior stakeholders and helping expand our presence across EMEA.

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