Technical Services Representative

Responsibilities

• Visit PPK US customer facilities in the US, Canada, and Mexico and their related Co-packers on a regular basis, field complaints, dispose of materials, and document operating conditions of film and competitive activity, etc.
• Troubleshoot machine/material issues on site
• Prepare the appropriate documentation on RMA materials
• Maintain customer quality tracking for defective materials
• Investigate defective materials identified in plants to determine the root cause
• Coordinate with other Technical Representatives, the Manager of Technical Services, and Printpack plant point personnel to ensure consistent treatment of our customers' materials across all plants
• Aid Sales, Marketing, Product Development, and Manufacturing in developing and commercializing new packaging
• Identify areas for technical development where innovation and process improvement can create new opportunities or improve existing products, delivering a competitive advantage.
• Support all ISO related procedures
• Support Product Development and Manufacturing by working with Packaging Engineers and Plant Representatives in commercializing and refining specifications and quality procedures for new and existing products
• Assist Sales, Marketing, and Product Development in assessing and ensuring Printpack capabilities meet specific customer performance-based requirements
• Coordinate and manage commercialization trials
• Augment Printpack's quality support staff by serving as a liaison between Printpack and our customers
• To view your rights and government notices, please see the links below:
• Know Your Rights - Conozca sus Derechos - Your Rights Under USERRA (dol.gov) - FMLA - FMLA (Spanish) - Polygraph Protection - Right to Work - Right to Work (Spanish)

Benefits

Additional Information

Printpack is seeking qualified candidates to fill the position of Technical Services Representative I or II. Location should be near a major metropolitan airport, but the Chicago metropolitan area is preferred. Minimum Requirements: Ability to travel 60% Proven ability to work effectively with internal and external customers Proven ability to work well under pressure, possess a sense of urgency, and handle multiple priorities A high degree of mechanical aptitude Preferred Requirements: A technical or college degree Proficient in Microsoft Office Suite and familiar with a manufacturing ERP system Experience in VFFS, HFFS, and Converting and Packaging Equipment Machinery Job-related experience in the flexible packaging space Fluent in Spanish

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