Manager Administration Strategy

Responsibilities

• Update and maintain calculation specifications in response to legislative or regulatory changes, ensuring ongoing compliance and accuracy.
• Work with administration system provider, admin systems team and wider business to ensure a cohesive approach to scheme implementations and calculation changes.
• Act as an interface to clients on administration project matters. Prepare papers for Trustee and client service review meetings. Participate in client meetings and provide expert input as required.
• Support the resolution of escalated complaints by identifying root causes, correcting benefits in payment, and-where necessary-rectifying historic payment errors. Oversee process improvements to prevent recurrence and keep stakeholders informed.
• Monitor upcoming legislative and regulatory changes impacting pensions administration. Assess their impact on Brightwell and its clients, draft consultation responses, and recommend actions. Coordinate with relevant teams to ensure compliant and efficient implementation.
• This role would suit someone who:
• Essential:
• Experience in a top-tier pensions consultancy/third-party administrator or from a large defined benefit pension scheme.
• Excellent numeric, analytical and problem-solving skills.
• Advanced knowledge of Microsoft Office Excel.
• Strong verbal and written communication skills.
• Excellent organisational skills and the ability to manage multiple events and meet tight deadlines.
• Ability to communicate / interact across all levels and with teams throughout the business.
• Adaptability and willingness to adapt changes.
• Positive attitude & energy.
• Desirable
• Experience in developing and maintaining pensions administration software.
• Experience working with or in a pensions administration function.
• Knowledge of the pensions risk transfer market, including working with schemes as they move through the buy-in to buy-out process.
• Pensions qualification such as FIA or PMI.
• Why Brightwell?
• As a Brightwell colleague, you will enjoy a competitive salary, hybrid work practices, professional development, career development, and a great benefits package including:
• Annual performance bonus.
• 25 days holiday (increasing to 30 with service) plus bank holidays.
• A pension with 15-17% employer contributions (depending on age).
• 8 x salary Life Insurance.
• Generous family friendly policies, including up to 26 weeks full pay (maternity, adoption and paternity leave)
• Free health assessments.
• Health cash plan.
• Professional study support.
• Employee Assistance Programme and free Wellhub wellness network platform access.
• Free on-site parking.
• Building an inclusive work environment:

Additional Information

Join Our Team as a Manager Administration Strategy Location: Chesterfield, Derbyshire or London Are you an experienced pensions consulting specialist with a strong background gained within pensions consultancy, third party administration or within a large defined benefits scheme looking for a fresh challenge? This is a truly exciting time to join the Brightwell pensions administration consulting team, at the beginning of a huge growth journey. As Manager Administration Consulting you will act as a trusted expert advisor to Brightwell's large pension scheme and insurance clients, providing advice on a broad range of pensions administration matters.

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