Technical Service Lead Coordinator

Responsibilities

• Troubleshoot mechanical and electrical issues on medical devices
• Provide technical support via phone, email, and web-based systems
• Document all customer interactions, complaints, and resolutions in FDA-compliant systems
• Create and manage service requests, work orders, and service parts orders
• Track and update service activities through approved contact management systems
• Coordinate parts replacement and returns for engineering analysis
• Support product upgrades, modifications, and new product releases
• Interface with engineering, service logistics, and sales for technical issue resolution

Requirements

• High school diploma or equivalent required
• 2+ years of experience troubleshooting mechanical or electrical equipment using diagnostic tools (or equivalent education, military, or hands-on experience)
• Ability to read and interpret technical manuals, schematics, and electrical diagrams
• Experience providing technical support in a help desk, service, or field support environment
• Experience documenting service activity and managing requests in ticketing or case management systems
• Experience with software and firmware updates, including troubleshooting system performance issues, connectivity challenges, and interface integrations, with an understanding of basic IT and networking configurations
• Experience supporting medical devices or working in a regulated environment preferred
• Experience using diagnostic equipment such as voltmeters and basic hand tools preferred
• Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.
• US Benefits at Baxter (except for Puerto Rico)

Benefits

Additional Information

This is where your work makes a difference. At Baxter, we believe every person-regardless of who they are or where they are from-deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. Here, you will find more than just a job-you will find purpose and pride. Where Your Purpose Accelerates Our Mission Every day, Baxter helps save and sustain lives-and this role plays a key part in making that happen. This is where your troubleshooting skills directly impact patient care. This is where your work helps customers keep life-saving equipment running. Your Role at Baxter As a Technical Service Lead Coordinator , you'll be the go-to expert for resolving technical issues with Baxter's medical equipment. You'll work closely with customers, field technicians, and internal teams to diagnose problems, guide solutions, and ensure a smooth customer experience. You'll combine technical knowledge with customer support , helping resolve real-world issues while keeping everything properly documented and compliant. Your Team You'll be part of a collaborative technical support team that partners with service, engineering, and sales teams to solve problems and improve products. This role works an 8-hour shift within business hours (8:00 AM-6:00 PM, Monday-Friday) and includes a shared on-call rotation to support after-hours needs.

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