Service Controller

About the role

Job Description 1. Ensure buses are despatched out from the district according to the scheduled departure time and monitor bus captains who are not reporting 10 minutes before bus despatched time and report if necessary. 2. Ensure buses are despatched on schedule during PM changing shift and monitor bus captains who are not reporting 10 minutes before bus despatched time and report if necessary. 3. Monitor spare captains report on time and deploy them to replace the absentees without causing disruption to the service. 4. Prepare waybills and records for despatching. (interim until full implementation of AVMS) 5. Report captain's attendance daily after despatching of buses. 6. Issue waybills, timecards and spare service plates to captains. (interim until full implementation of AVMS) 7. Coordinate with morning standby vehicle mechanic on the repair of breakdown buses in the morning. 8. Coordinate change of shift for standby captain to replace those who were absent. 9. Issue of call up notices and essential notices to captains. 10. Calling up off day captains for work when necessary in case of last minute absenteeism and shortage of captains. 11. Monitor, document and respond to service incidents on the road 12. Responsible for managing the operations and performance of a set of services 13. Take immediate actions to alleviate service problems on the road 14. Assist in the analysis of event and performance data 15. Communicate with Bus Captains on the road using voice and text messages. 16. Conduct report on running time. 17. Liaise with Route Management and District on crew absenteeism or bus breakdown. 18. Report to District HQ on:  short fall of buses;  double-deckers operating on single deck bus;  service disruption;  dirty buses;  1st trip not operated; and any other unusual happenings. 19. Report on bus crew for late and early arrival. 20. Report on bus crew for offences such as:  not wearing proper uniform;  failing to report to Traffic Inspectors punctually;  adjust departure time of buses during disruption or under operations of buses; etc. 21. Relief other Service Controllers within the same District when required. 22. Deploy spare captains for learning service, traffic/crowd control and revenue checks. 23. Perform any other duties that are assigned. The above activities are no means exhaustive and are subjected to amendment whenever is needed. Shift Type: Rotating 4-2-4-2 (work 4 days morning shift, followed by 1 off day then 1 rest day then followed by 4 days afternoon/night shift) Morning shift = 5am to 3.30pm Afternoon shift = 3pm to 1.30am Night shift = 6pm to 5am EA Personnel No: R24125030 EA License No: 02C5465

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