Head of Operations

About the role

Belong is looking for an experienced and values-led Head of Operations to help shape, support and strengthen operational delivery across our villages and services. This is a senior leadership role with real influence. You will work closely with the Executive Team, General Managers and operational leaders to make sure our services are safe, commercially strong, well-led and focused on delivering outstanding experiences for customers, families and colleagues. At Belong, we do things differently. Our village model is built around household living, relationship-centred care and vibrant communities where people can live well, with support that feels personal, warm and human. As Head of Operations, you will play a key role in making sure that model is delivered consistently, sustainably and with the right balance of quality, compliance, commercial focus and people leadership. What you'll be doing You will provide operational leadership across a portfolio of services, supporting General Managers and senior teams to deliver strong performance, high-quality care and positive outcomes. You will: Lead and support operational performance across Belong villages and services. Work closely with General Managers to strengthen quality, compliance, occupancy, workforce planning and financial performance. Provide visible leadership, coaching and challenge to help local teams deliver at their best. Support services to prepare for and respond to CQC requirements, quality audits and improvement plans. Identify operational risks early and work collaboratively to put effective actions in place. Help drive consistency across the organisation while recognising the individuality of each village. Use data, insight and operational intelligence to support decision-making. Build strong relationships with internal stakeholders, external partners, commissioners and local communities. Contribute to wider strategic projects and organisational development. About you We are looking for someone who understands the complexity of operational leadership in health, social care, housing, hospitality or a similarly people-focused environment. You will bring strong senior leadership experience, commercial awareness and the ability to build relationships quickly with operational teams. You will be: An experienced operational leader with a track record of delivering service improvement. Confident leading through others across multiple locations or services. Commercially aware, with experience of budgets, performance management and operational planning. Comfortable working with CQC, safeguarding, quality audits and compliance improvement work. Skilled at building relationships with senior stakeholders and frontline leaders, including the Executive Team and General Managers. Eligible to work in the UK. Able to travel regularly across Belong villages. Experience operating at Regional or Head of Operations level would be beneficial. Experience within adult social care, older people's services, retirement living, housing with care or broader regulated services would be highly beneficial. Benefits include: Pension scheme Paid holiday entitlement Access to colleague wellbeing support Development and leadership opportunities

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