Customer Happiness Executive
External
Zest Car Rental · Nr191dj£28K/yrFull-timeOn-site6d ago
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About the role
Zest Car Rental is an award-winning holiday car hire specialist, known for putting customers first. As the only company in our sector to be a Which? Recommended Provider, we pride ourselves on delivering outstanding service every step of the way. We're looking for a Customer Happiness Executive to help deliver brilliant experiences before, during, and after our customers' trips. You'll handle bookings, solve problems, and make sure every customer feels supported and valued.
Responsibilities
- Supporting customers via phone, email & live chat
- Managing bookings, amendments & cancellations
- Solving queries and turning problems into positive experiences
- Building rapport and spotting opportunities to add value
- Going the extra mile to exceed expectations every time
Requirements
- Customer service experience (office/contact centre)
- Great communicator with a friendly, confident manner
- Calm under pressure, empathetic, and solutions-focused
- Positive attitude with a passion for helping people
- Good IT skills and attention to detail
- What You'll Get
- Competitive salary + discretionary bonus
- 33 days holiday (incl. bank holidays)
- Pension with enhanced contributions
- Retail discounts, gym membership & wellbeing support
- 24/7 GP service + Employee Assistance Programme
- Regular company events
- Hours
- 40 hours per week on a shift basis:
- Mon-Fri 8am-7pm | Sat & BH 8am-5pm | Sun 10am-4pm
- If you love helping people and want to be part of a company that truly puts customers first, we'd love to hear from you.
Benefits
Company eventsCompany pensionEmployee discountFree parkingHealth & wellbeing programmeStore discount
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