Lead Technical Writer

About the role

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Enterprise Technology & Infrastructure Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Are you an experienced writer who is passionate about engaging developer audiences? Are you interested in leveraging AI-enabled tools to evolve how content is created and delivered? Our team is defining the AI-accelerated future of content for Salesforce's Multi-Framework capabilities, and we are looking for a strategic leader to join us. As a Lead Developer Documentation Writer, you will be recognized as an influential Content Experience (CX) expert. You'll understand the technical landscape of our cloud in detail and set the content strategy for broad areas, ensuring our developers have the right resources at the right time. You will work in a fast-paced, Agile environment, improving existing documentation and reference content while ensuring quality and consistency. You'll collaborate with a team of developer-doc writers and explore new ways to deliver solutions to customers building apps or complex customizations on the Salesforce Platform. You'll lead by: Driving Strategy: Develop content strategy for broad cloud areas and aligning it with stakeholders in Support, Product Management, and Marketing to meet our business goals. Empowering the Team: Use your industry-wide experience to serve as a mentor and multiplier for other writers; coordinating work across teams, and sharing constructive feedback to elevate our collective impact. Influencing Product: Contribute directly to product strategy as we evolve the AI experience. Create clear plans for in-product guidance and reference content. Demonstrating Technical Expertise: Grasp the details of our component frameworks, security, and tooling to support developers building on the Salesforce Platform. Championing Innovation: Actively share ideas to improve the customer experience and handle diverse viewpoints with professional maturity. Required Skills & Experience Professional Writing & AI Awareness: 8+ years documenting APIs/SDKs for developer audiences; deep understanding of how AI agents and LLMs consume documentation. Technical Proficiency & AI Tooling: Solid understanding of at least one programming language; ability to read code accurately; experience using AI tools (such as Claude Code or Cursor) to streamline content creation and maintenance. Strategic AI Content Architecture: Proven ability to manage broad content strategies while structuring content specifically for AI ingestion, such as markdown optimization or implementing standards that help LLMs and Agents better understand our content. Leadership & Innovative Problem Solving: Track record of leading complex projects and proposing AI-driven solutions to address documentation and customer experience gaps. A related technical degree required. Desired Skills & Experience Experience with object-oriented programming (e.g., Apex or Java) and hands-on coding. Proficiency with source control software (Git, Perforce) and IDEs like VS Code. An innovative mindset with a history of process improvements. Strong XML and Markdown skills. Bonus: Experience with testing and evaluation frameworks to review documentation for AI consumers. Unleash Your Potential When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form . Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates' resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of

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