Cluster Reservations Supervisor

About the role

An exciting opportunity has arrived at The Garcha Group, Singapore's boutique hotel group currently with the following hotels: - Maxwell Reserve, Autograph Collection Hotel (Marriott); - The Vagabond Club, a Tribute Portfolio Hotel (Marriott); - The Serangoon Club, a Tribute Portfolio Hotel (Marriott). Restaurants & Bars: - Shikar, Isabel Brasserie, Polo Bar Steakhouse & Cultivate (Maxwell Reserve) - Whiskey Library & Jazz Club (The Vagabond Club) - GupShup (The Serangoon House) Garcha Group Benefits: - As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide. - As an associate of a Marriott hotel, you have access to the "Global Learning + Development" tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits) - 2 nights yearly staycation in any of the Garcha Group hotels in Singapore. - 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars Responsibilities include but are not limited to: - Process all reservation requests, changes, and cancellations received by phone, fax, or mail. - Ensure that all correspondence are replied within 24 hours. - Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. - Explain guarantee, special rate, and cancellation policies to callers. - Accommodate and document special requests. - Answer questions about property facilities/services and room accommodations. - Follow sales techniques to maximize revenue. Input and access data in reservation system. - Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. - Follow proper escalation procedures when addressing guest concerns. Key Requirements At least 1 year experience in a similar role Fluent in English (Written and Spoken) Excellent telephone & email etiquette

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