Application Analyst

About the role

Commure is seeking an experienced Application Analyst to own the day-to-day technical operations of one of our flagship customer relationships. This is a high-visibility, client-facing role responsible for ensuring that Commure's physician-facing platform spanning Ambient AI, Charge Capture, and Clinical Viewing meets or exceeds contractual SLAs across multiple environments. You will lead a cross-functional operations cadence, manage critical integrations, and drive continuous improvement initiatives that directly impact physician satisfaction and clinical workflow efficiency.

Responsibilities

• SLA performance and system availability reporting
• Incident and defect resolution coordination with Engineering
• Technical governance, patching, and compliance cycles
• Multi-project technical release management
• Client-facing technical communication and escalation management
• Operational documentation and continuous improvement initiatives
• What You Have
• 3 - 5 years of experience in technical operations, client success, or implementation management within a healthcare IT or enterprise SaaS environment.
• Demonstrated ability to manage complex, multi-site client relationships with measurable SLA accountability.
• Proficiency with performance dashboards and scorecards; experience interpreting application performance data (response times, uptime, latency, submission rates).
• Strong cross-functional collaboration skills comfortable working alongside Engineering, Product, and Support teams to drive resolution and improvement.
• Excellent written and verbal communication skills; ability to translate technical findings into executive-level summaries.
• Experience managing integration change lifecycles and coordinating software upgrades in production environments.

Requirements

• Familiarity with healthcare systems such as clinical documentation or charge capture workflows.
• Experience working with or within large hea

Benefits

Additional Information

At Commure, we're building the AI Operating System for healthcare, the foundation that defines how care is delivered, documented, and financed. Our platform spans the full care journey: Ambient AI and Dictation eliminating documentation burden at the point of care, intelligent Agents automating patient and revenue workflows, and autonomous RCM processing billions in claims, all on a single AI-native platform integrated with 60+ EHRs. Healthcare carries a $1 trillion administrative burden and we're at the center of transforming it. Today, 500,000+ clinicians across 500+ healthcare organizations nationwide trust Commure to handle $25B+ in annual claims and support over 200 million patient interactions. Our latest $70M raise at a $7B valuation reflects the confidence the market has placed in this mission. We've also been named to the Fortune Future 50 list and the 2026 AI Breakthrough Awards for "Overall NLP Company of the Year." Our team works directly alongside clinicians, not through layers of process, which means the gap between what you build and its impact on patient care is immediate. We move fast, deploy daily, and take full ownership from early thinking to production. If you're energized by hard problems, high stakes, and a team that holds itself to a high bar, you'll find your people here. The future of healthcare is being built right now. Come deliver this transformation.

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