EVS Patient Ambassador
External
Hhs · Midlothian, VAPart-timeOn-site4d ago
Leadership
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Responsibilities
- Patient Advocate
- Wage: $16/hour to be adjusted later
- Part Time positions available
- Weekend Shifts available
- Background check, drug screen, and proof of employment eligibility required
- Location: St Francis Medical Center, Midlothian VA
- Monitor patient satisfaction scores and assess action plans for improvement
- Provide department leadership with weekly reports and a detailed review
- Create reports, monitor trends, and implement action plans
- Round on patients to assess satisfaction and set service expectations
- Perform service recovery as needed to resolve issues
- Assist department leadership in training and reinforce communication skills (AIDET) with team members
- Collaborate with the guest services department to align action items to improve patient satisfaction
- Assist team members and management as needed to help the department operate efficiently
Requirements
- Must be at least 18 years old
- Communicate effectively and work well in a team environment
- Friendly, outgoing, and engaging personality
- Excellent professional written and verbal communication skills
- Organized with an eye for detail
- Must practice good personal hygiene, be neatly groomed, and be in uniform
- GED or high school diploma
- Preferred: Housekeeping experience (cleaning, environmental services, custodian, janitorial, room attendant, floor care technician, hotel operations, patient care, patient experience, healthcare)
Benefits
We offer flexible schedules, excellent training, competitive wages, work-life balance, job satisfaction, and promotion opportunities.Paid Time OffMedicalDental401KShort Term DisabilityVoluntary LifeSafety Incentive ProgramImportant to KnowApplicants must pass a background check, drug screen, and provide proof of employment eligibility in the U.S.Many healthcare facilities require employees to be fully vaccinated against COVID-19 or have an approved exemption in place.Veterans and candidates with military experience are encouraged to apply.HHS is an Equal Employment Opportunity Employer committed to workplace diversity and inclusion.About HHSHealth insuranceDental insurance401(k)Flexible schedule
Additional Information
Location: Bon Secours St Francis Medical Center Pay Rate: Hourly - Hourly Plan, 16.00 USD Hourly Work Shift: Based on facility's needs (United States of America) Job Description We're looking for friendly, compassionate team players to join our housekeeping team! Manage and support the patient satisfaction program (HCAHPS). Act as a liaison between the housekeeping (EVS) department, nursing, and other departments to provide excellent care for all patients.
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