Pharmacy Technician - Refill Calls

About the role

As a Patient Engagement Specialist, you will help patients manage their medications. You will answer calls, make refill calls, and guide patients through the refill process. You'll work closely with pharmacists, providers, and care teams to make sure patients get the support they need.

Responsibilities

• Answer inbound and/or outbound patient and pharmacy calls
• Call patients to schedule and complete medication refills
• Help process prescriptions and resolve claim issues
• Check prescription status and update patient records
• Work with pharmacists and providers to clarify orders
• Provide friendly, helpful support to patients and partners
• Use systems to track work and keep information up to date
• Other duties and/or responsibilities may apply

Requirements

• Pharmacy Technician experience (1-3 years preferred)
• High school diploma or GED
• Pharmacy Technician state registration (required where applicable)
• National certification (CPhT/PTCB) required
• Knowledge of prescription processing or claims adjudication (preferred)
• Strong communication and phone skills
• Comfortable speaking with patients and care teams daily
• Organized, detail-oriented, and dependable
• Able to learn new systems quickly
• Minimum Remote Role Expectations:
• Remote role (must have reliable high-speed internet and a quiet workspace)
• Two monitors required (provided by company)
• Monday-Friday schedule, may start as early as 7:45 AM EST
• Occasional overtime may be needed
• California residents employed by or applying for work at Shields have certain privacy rights. Please review our: California Workforce Privacy Notice and Privacy Policy .
• By providing your mobile number, you agree to receive text messages from Shields Health Solutions related to job opportunities, interview scheduling, and recruiting updates. Message and data rates may apply. You may opt out at any time by replying 'STOP.' Consent is not a condition of employment.

Benefits

Additional Information

Patient Engagement Specialist Location: Remote Pay Range: $19.00 - $22.00/ hour - The actual compensation range will depend on experience, seniority, geographic location, and other factors permitted by law Benefits: Medical, Dental, Vision, 401(k) with company match, Paid Holidays, Paid Time Off, Paid Parental Leave, and more.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at shieldshealthsolutions? Share your experience