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Player Operations Specialist

External
patrianna logoPatrianna · Gibraltar
Full-timeRemote1w ago
ComplianceCRMCross-functional CollaborationDocumentationExcelProcess Improvement
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About the role

Join our mission-critical team protecting millions of players while driving rapid expansion through fraud detection, compliance excellence, and secure payment operations. This full-time remote position offers competitive compensation and direct impact on global gaming security. About Patrianna Patrianna is a fast-growing product development company headquartered in Gibraltar, with a globally distributed team delivering innovative solutions in the social gaming space. As we expand, we're building a world-class operational engine-seeking talented professionals across CRM, fraud & risk, payments, marketing, and player support who excel in dynamic, high-growth environments. We value strategic execution, continuous improvement, and cross-functional collaboration.

Responsibilities

  • Analyze real-money transactions and player patterns to detect and prevent fraudulent accounts and suspicious activities
  • Conduct KYC verification, risk assessments, and Enhanced Due Diligence for high-value accounts meeting global regulatory standards
  • Manage comprehensive payment operations including deposits, withdrawals, reconciliations, and redemption decisions
  • Investigate transaction anomalies, money laundering patterns, and bonus abuse while maintaining detailed regulatory documentation
  • Validate identity documents, enforce compliance protocols, and coordinate with legal and risk teams
  • Resolve payment queries with Customer Support and Finance teams while addressing system discrepancies
  • Contribute to process improvement initiatives and fraud prevention strategy development

Requirements

  • Essential Requirements:
  • 2+ years' experience in KYC, Payments, or Risk roles within iGaming or fintech environments
  • Strong knowledge of USA and European regulated gaming markets and compliance frameworks
  • Fluent English with ability to communicate complex risk scenarios clearly to diverse stakeholders
  • Excellent analytical and problem-solving abilities with strong attention to detail and pattern recognition
  • Proven ability to manage multiple priorities effectively while maintaining accuracy under pressure
  • Commercial understanding of how payment and risk decisions impact business outcome
  • Flexibility to work varied shifts including evenings, weekends, and holidays in our 24/7 operation
  • Experience with fraud detection tools and payment processing systems
  • Familiarity with AML/CTF regulations and reporting requirements
  • Additional European languages beneficial
  • Why You Will Excel Here

Benefits

Full remote flexibility with international team collaborationAccess to cutting-edge fraud detection technology and security systemsAutonomy to suggest and implement improvements that shape our security infrastructureProfessional development budget and learning opportunitiesCompetitive salary package with performance-based incentivesDiverse, collaborative team that values different perspectives and supports work-life integrationRemote Work RequirementsThis is a fully remote position subject to Patrianna's Remote Work Policy. Key conditions include:Work must be conducted from a private, secure location (e.g. primary residence). Public or shared spaces such as cafés, co-working spaces, or hotels are not permitted.Candidates must be able to provide 2-3 fixed IP addresses from their approved working location(s) for access and compliance purposes.A secure home network and company-approved devices are required. VPN must remain active when accessing Patrianna systems.All business communication must use Patrianna-approved tools only.Full policy details will be shared during the onboarding process.The Team & GrowthNext StepsReady to make a meaningful impact in gaming security? We review applications within 48 hours and conduct a streamlined interview process designed to showcase your problem-solving approach and cultural fit.Remote work optionsPerformance bonus

Additional Information

Player Operations Specialist

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