Program Experience Manager, AMI- Allergan Aesthetics

Responsibilities

• Support the end-to-end customer experience for the AMI Training Center Programs by organizing and coordinating all onsite program operations and hospitality.
• Serve as the primary point of contact for programs held at the AMI Training Center Irvine location, including day-to-day activities for AMI Training Center Programs and all other corporate programs and events.
• Maintaining the training center facilities by monitoring the physical space and coordinating with facilities as needed.
• Carrying out daily operational tasks during educational programs, such as food and beverage management, site setup and preparation, and overall site management.
• Oversee vendor relationship management and budget, inclusive of sourcing and managing contracts, handling PO procurement, and AP submissions.
• Maintain inventory of supplies and materials used for training programs and events within the center.
• Manage cross-charging process for all non-AMI Immersive events and programs held at the AMI Training Center in Irvine.
• Manage the HCP transparency reporting process for all AMI Immersive programs.
• Collaborate with cross-functional partners to ensure seamless program integration.
• Address issues promptly and effectively and ensure timely resolution of customer inquiries and concerns.
• Develop and maintain a high level of knowledge of Allergan Aesthetics products and programs.
• Perform other duties as assigned.
• Bachelor's degree is required
• 5+ years of experience in training and development and/or hospitality is required
• Excellent interpersonal/relationship building and communication skills
• Strong organizational skills and the ability to meet deadlines in a very fast-paced environment
• High degree of flexibility in adapting to a rapidly changing environment
• High level of accountability, reliability, agility, and responsiveness
• Keen eye for detail, and unmatched enthusiasm for hospitality
• High-energy, self-motivated and task oriented
• Comfortable integrating technology into center initiatives
• Must be proficient in the use of Microsoft Word, Excel and Outlook
• Experience with Cvent is preferred
• Flexibility in work hours and overtime (including weekends) is required
• Additional Requirements:
• Role is based in Irvine, CA
• Ability to travel up to 20% + domestically (including overnight) is required
• Valid driver's license issued by the state in which the individual resides, good driving record.
• Responsible for performing all duties in compliance following the appropriate regulations and all other international regulatory requirements with which Allergan Aesthetics complies.
• Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:
• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
• This job is eligible to participate in our short-term incentive programs.
• AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.
• US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html
• US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:
• https://www.abbvie.com/join-us/r

Benefits

Additional Information

Responsible for the comprehensive end-to-end customer experience strategy, program coordination, and customer support, the Program Experience Manager will play an integral role in customer engagement with our programs and in building and maintaining a high level of program satisfaction. In addition, the Program Experience Manager will oversee the facilities and daily operations of the AMI Training Centers, ensuring the physical space is well-maintained, functional, and supports an optimal learning environment. The Program Experience Manager will report to the Associate Director, AMI Educational Engagement, and work closely with cross-functional partners to ensure overall program excellence.

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