People Operations Partner

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WHO WE ARE 🌍 Manychat is a leading chat marketing platform, helping businesses engage with their customers on Instagram, Facebook Messenger, WhatsApp, and Telegram. Trusted by over 1 million brands in 170+ countries, we're an official Meta Business Partner, backed by Bessemer Venture Partners. With 400+ teammates across offices in Austin, Barcelona, Yerevan, São Paulo, and Amsterdam - we're building the infrastructure of conversational commerce. THE CONTEXT Manychat's People Operations runs on a hub model. Each location - Spain, Netherlands, Brazil, Armenia, US - has a People Operations Partner who owns everything: the full employee lifecycle on the ground, the local workplace experience, and the day-to-day people experience in that hub. You are Manychat Spain's single trusted People Operations expert. You operate within a global framework - global standards, tools, and domain leads who own Payroll, Compliance, People Tech, Workplace & Experience, and Rewards. But in Barcelona, the experience lives with you. WHO WE'RE LOOKING FOR 🌟 We are looking for a People Operations Partner who can run the full people function for Manychat Spain - independently, confidently, and without hand-holding. This is not a specialist role. You cover the full lifecycle, workplace operations, events, and everything in between. The measure of success is simple: people in Spain have a seamless, high-quality experience, processes are clean, and you know what's happening before it becomes a problem. What distinguishes this role: You own the hub - not a piece of it. Everything people-related in Spain runs through you You work with global domain leads (Payroll, Compliance, People Tech, Workplace & Experience, Rewards) - they set the standards and tools; you own the local execution AI is infrastructure, not optional - you build self-service and automation into your daily operations You thrive in a fast-moving, international environment. You're equally comfortable advising a manager on a sensitive termination and coordinating a team offsite. You act before you're asked. WHAT YOU'LL DO 🚀 Own the Spain Hub Be the single point of contact for all people matters in Spain - for employees, managers, and global domain leads Own the local roadmap: what needs to improve, what's next, what success looks like for the Spain hub Maintain a clear view of what's happening in the location - headcount, team health, open cases - and surface it proactively to the Head of People Operations Employee Lifecycle, End-to-End Own the full lifecycle for Spain: pre-boarding, onboarding, transfers, role changes, compensation adjustments, offboarding Manage complex and sensitive cases - difficult terminations - with care and in close partnership with the Compliance Partner Own HRIS data quality in Humaans - employee records, org data, process accuracy Coordinate payroll inputs accurately and on time with the Payroll Partner Relocation & Settling-In Coordinate settling-in support for employees relocating to Spain - partner with external settling-in service providers and guide employees through the process from offer acceptance through their first months Coordinate with immigration consultants and legal partners where needed Support employees throughout - documentation, practical questions, the stuff that actually slows people down Office, Workplace & Events Own the day-to-day Barcelona office - facilities, vendors, employee requests, and local operations Distribute global programs locally: welcome packs, swag, perks and recognition initiatives - in coordination with the global Workplace & Experience team Organize and execute local team-buildings, internal events, and logistics for Barcelona-hosted offsites Manage facilities vendors, building management, and office operations end-to-end Build AI-Native Operations Default to automation for employee queries, document generation, onboarding workflows, and operational logistics where possible Build self-service so employees don't need to contact you for anything a good system can answer Work with the People Tech lead to improve HR system workflows and automation in Spain Connect to the Global Function Work within the standards and tools set by domain leads - bring the global framework to life locally Contribute to global People Ops initiatives and ensure Spain is consistent with the global model Share what works in Spain with the hub community across locations WHAT SUCCESS LOOKS LIKE (6 months) People in Spain have a seamless experience across the full lifecycle - no gaps, no delays Local processes and documentation are clean and current Every open case is handled - or you know exactly where it stands and what's next Office runs without daily intervention - vendors, operations, and requests handled proactively AI and self-service handle the majority of routine employee queries The Head of People Operations gets your updates, not surprises WHAT YOU'LL BRING 💥 Experience & Ba

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