IT Support Intern

Responsibilities

• Technical Support Assistance: Assists in responding to and resolving IT support requests.
• Assists with troubleshooting hardware issues (e.g., computers, peripherals, and accessories).
• Assists with troubleshooting software issues (e.g., operating system, applications).
• Assists with network connectivity issues (e.g., LAN, Wi-Fi).
• Assists with telephony issues.
• Escalates complex issues to higher-level IT support staff.
• System Maintenance Assistance: Assists with the installation, configuration, and maintenance of computer hardware and software.
• Assists with routine system checks and updates.
• Assists with the setup and maintenance of peripherals and accessories.
• Assists in maintaining inventory of IT equipment.
• User Support and Training: Assists in providing clear and concise instructions to end-users.
• Assists users with basic software and hardware training.
• Assists in creating and maintaining user documentation and FAQs
• Customer Service: Provides excellent customer service and maintain a positive attitude.
• Communicates effectively with end-users to understand and assist with issues.
• Security: Adhere to IT security policies and procedures.
• Assists with the implementation of security measures.
• Currently enrolled in a bachelor's degree program in Information Technology, Computer Science or any related courses
• Able to commit at least 500 hours (full-time internship)
• Good communication skills with excellent analytical problem-solving skills
• Proactive individual with the ability to work independently
• Strong analytical and problem-solving skills
• Ability to work independently and collaboratively in a fast-paced environment.
• May require occasional lifting of IT equipment
• May require occasional after-hours or weekend work for system maintenance or emergencies (with prior notice and supervision)
• Willing to work Onsite
• Kindly attach your resume in your application. Only shortlisted candidates will be contacted via email.

Benefits

Additional Information

The IT Support Intern assists the IT team in providing first-level technical support to end-users through addressing hardware, software, and network-related issues. This internship provides hands-on experience in troubleshooting, problem-solving, and supporting IT systems, while gaining valuable skills in a professional IT environment. The IT Support Intern will work under the guidance of experienced IT professionals.

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Company Intel

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