Works Planning Support Officer

About the role

Service Stream's Utilities division is seeking a proactive and detail-oriented Works Planning Support Officer to play a pivotal role in the planning and scheduling of maintenance works across Urban Utilities assets. The Works Planning Support Officer provides dedicated planning and administrative support to the Integrated PMO and Works Coordination team. The role focuses on centralising permits, planning administration, work order governance, and reporting activities to improve efficiency, reduce administrative burden on Works Coordinators, and enhance delivery outcomes across the MECS contract. Nature of position: Permanent, Full Time Location: Brisbane, QLD Reporting Line: Lead Works Coordinator Service Stream is an equal opportunity ASX-listed business that develops and operates Australia's essential services networks across telecommunications, utilities, transport, defence, and social infrastructure industries. Specialising in designing, constructing, and maintaining new and existing networks, we provide end-to-end engineering and asset management solutions for our blue-chip client base. Committed to fostering a workplace culture that values diversity and inclusion, Service Stream actively promotes the employment of Aboriginal and Torres Strait Islanders, people with disabilities, LGBTQI individuals, and other diverse groups. As a signatory to the Veterans Employment Commitment, we also value the skills and experience of ex-ADF members and their partners, strongly considering veterans who meet the key criteria for our employment opportunities. Service Stream does not accept any unsolicited resume referrals from external Recruitment or Labour Hire Companies. Department Field Services How to Apply If this sounds like you apply now to the Service Stream Recruitment Team via the online application button.

Responsibilities

• As a Maintenance Works Coordinator, you will take ownership of planning and scheduling workflows, ensuring maintenance activities are delivered efficiently and without disruption:
• Coordinate permits, shut plans and flow control plans submission and tracking
• Maintain permit registers and support reporting and improvement analysis
• Support QA closeout and FCR governance activities
• Maintain Work Order integrity including task completion and closure accuracy
• Prepare work packs for complex and critical works
• Support constraint validation with delivery teams and stakeholders
• Provide reporting support including performance and compliance metrics
• Assist with document control, audits, and process governance
• Provide administrative support to Works Coordinators during peak periods
• Support continuous improvement initiatives in planning and delivery
• About You
• You're a natural planner who thrives in fast-paced environments, with a passion for keeping work organised, on track, and running efficiently:
• Centralised permits coordination improving delivery speed
• Reduced administrative burden on Works Coordinators
• Improved data quality and work order governance
• Enhanced QA and FCR compliance visibility
• Improved reporting and planning insights
• Supports backlog reduction and delivery efficiency
• Succession pathway development for Works Coordinator roles

Benefits

Additional Information

Primary Location QLD - Fortitude Valley - Kingsgate Job Description Summary An exciting opportunity has arisen for a Works Planning Support Officer to join Service Stream undertaking the UU MECS contract

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