Product Owner
External
Gartner · Fort Myers, FLPrepare for this interview
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About the role
We are seeking a Zuora Product Owner within the Revenue and Deal Operations organization to drive the strategy, design, and optimization of subscription billing and quote-to-cash capabilities. This role sits within Revenue & Deal Operations (RDO) and serves as a key cross-functional partner across Salesforce, Kantata, Revenue Operations, Finance, and technology teams to deliver scalable, customer-centric solutions that support a global sales organization and a rapidly growing subscription business. Role Overview This role is critical to supporting a multi-billion-dollar revenue organization undergoing rapid growth and transformation. You will lead the product lifecycle for Zuora and its integration with Salesforce, enabling seamless execution of the quote-to-cash process while ensuring billing, customer, and revenue data requirements are supported across connected systems. The role will collaborate closely with teams responsible for ERP, e-billing/e-reporting, and reconciliation capabilities to ensure Zuora processes, integrations, and data flows align with broader operational, compliance, and business requirements.
Responsibilities
- Own the Zuora product roadmap, including billing, subscriptions, invoicing, and revenue integrations
- Lead end-to-end product lifecycle from ideation through delivery and ongoing optimization
- Partner with Sales, Revenue Operations, Finance, IT, Sales Ops, and adjacent Product Owners to define product strategy, requirements, priorities, and aligned business outcomes
- Coordinate shared dependencies across e-billing, reconciliation, Salesforce, Kantata, ERP/Fusion, and other connected quote-to-cash systems
- Drive integration between Salesforce (Sales & Service Cloud) and Zuora to optimize quote-to-cash processes
- Gather, define, and prioritize business requirements aligned with revenue operations objectives
- Translate business, operational, compliance, and system needs into clear user stories, acceptance criteria, and delivery priorities
- Collaborate with SCRUM teams to deliver high-quality product increments and MVPs
- Analyze usage data, billing metrics, and user behaviors to inform product improvements
- Support organizational change management including training, communication, and adoption strategies
- Ensure scalability and accuracy across subscription lifecycle including billing, invoicing, and revenue recognition
- Manage risks, dependencies, and cross-functional alignment to ensure successful product delivery across highly connected quote-to-cash systems
Requirements
- Bachelor's Degree required
- 3-6 years of experience in Product Management, Product Ownership, or Business Systems roles
- Hands-on experience with Zuora Billing and/or Zuora Revenue strongly preferred
- Experience with Salesforce.com or similar CRM platform
- Strong understanding of quote-to-cash and subscription business models
- Proven experience leading cross-functional initiatives in Agile/SCRUM environments
- Strong analytical, problem-solving, and decision-making skills
- Experience with analytics tools such as Tableau or Power BI is a plus
- Excellent communication and stakeholder management skills
- A proactive, high-performing individual with a bias for action
- A strong collaborator who can influence across business and technical teams
- Comfortable navigating ambiguity in fast-paced environments
- Passionate about delivering customer-centric solutions and continuous improvement
- A clear communicator with strong interpersonal skills
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