Claims Specialist (Bilingual English/French)
External
Turo · Toronto, Canada$58K–$73K/yrFull-timeHybridToday
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About the role
We are looking for a Bilingual Claims Specialist to join our Claims team in Toronto, Ontario. This is an exciting opportunity to help grow our Toronto office and be part of a high-energy environment within a rapidly growing company with global ambitions. If you're looking to make a meaningful impact on an important part of the business, we invite you to join our team.
Responsibilities
- Provide exceptional customer service to Turo Hosts and Guests
- Investigate and process auto claims filed by Hosts and Guests
- Assist Turo members in the self-resolution process
- Coordinate claims processing with Turo's third-party administrator
- Collect any amounts due from Guests
- Maintain accurate and complete claim documentation
- Contribute to continuous improvement of claims handling processes
- Support Turo's goal of being a leader in customer service and cost management
- Your profile
- Must reside in Toronto, Ontario
- Bilingual fluency in French and English
- 1+ year of auto claims handling experience preferred, ideally with a major auto insurance carrier or car rental company
- Entry-level candidates with strong customer service experience and demonstrated interest in automotive are encouraged to apply
- BA/BS or equivalent experience
- Exceptional interpersonal and communication skills
- Strong conflict resolution and de-escalation skills
- Ability to work in a fast-paced environment and adapt to change
- Excellent follow-through and attention to detail with minimal supervision
- Strong team player with a positive attitude, high energy, integrity, and strong work ethic
- Commitment to responsiveness and availability
- Proficiency with CRM systems, Google Workspace, Microsoft Office, and claims management systems
- Bonus if you have
- Experience balancing solutions across multiple stakeholders in a two-sided marketplace environment, including Hosts, Guests, third parties, and internal teams
- #LI-EG1
- #LI-Hybrid
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Benefits
Competitive salary, equity, benefits, and perks for all full-time employeesEmployer-paid medical, dental, and vision insurance (Country specific)Retirement employer matchLearning & Development stipend to invest in your professional developmentTuro host matching programTuro travel creditCell phone and inDental insuranceVision insuranceEquity / stock optionsPerformance bonus
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