Account Optimization Manager

About the role

HBX Group is the world's leading technological partner, connecting and empowering the world of travel. We're game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard-to-reach high-value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course, we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to 'move fast, dream big and make the difference' every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our 'global approach, local touch' mentality. Role Summary As part of a high‑performing commercial team, the Account Optimization Manager is responsible for optimising the competitiveness, availability, and commercial performance of a defined portfolio of hotel partners. The role focuses on driving revenue growth, profitability, and operating margin through data‑driven optimisation, strong commercial relationships, and effective negotiation.

Responsibilities

• Manage and optimise the performance of an assigned portfolio of hotel accounts in line with revenue and profitability targets.
• Negotiate optimal commercial and financial conditions with partners.
• Analyse account performance to identify opportunities for incremental revenue, margin improvement, and product optimisation.
• Develop and execute data‑driven action plans to improve engagement, competitiveness, and conversion across channels.
• Build and maintain strong commercial relationships, providing strategic insights to support mutual growth.
• Monitor market dynamics, competitor activity, and destination trends to anticipate risks and opportunities.
• Prepare and deliver performance reports, business reviews, and presentations to internal stakeholders and partners.
• Support continuous improvement initiatives across tools, workflows, and optimisation methodologies.
• Requirements & Experience
• 2+ years' experience in Account Management, Commercial Optimization, Revenue Management, Business Analysis, or similar roles (travel, hospitality, or e‑commerce preferred).
• Strong analytical skills with the ability to turn large datasets into actionable commercial insights.
• Proven negotiation skills and strong commercial acumen.
• Excellent communication skills with the ability to influence internal and external stakeholders.
• High ownership mindset, proactive problem‑solver, and results‑driven.
• Ability to manage multiple priorities in a fast‑paced, international environment.
• Comfortable using analytics and reporting tools (e.g. Tableau, Excel, Salesforce).
• Advanced English is mandatory (spoken and written).
• At HBX Group, we believe that diversity drives innovation and makes travel a force for good.
• We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference.
• You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.
• As well as an attractive benefits package you will be able to work:
• Within an innovative, engaging and multicultural environment.
• Have the opportunity to build strong and lasting business relationships and friendships from around the world.
• Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.

Benefits

Additional Information

HBX Group is the world's leading technology partner, connecting and empowering the world of travel. We're game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to 'move fast, dream big and make the difference' every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our 'global approach, local touch' mentality. We're headquartered in Palma, Mallorca and employ around 3,500 people worldwide. JOB DESCRIPTION:

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